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Customer engagement Stories - Page 58

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Customer engagement stories

Freshworks named in fourth Magic Quadrant this year
Customer Relationship Management

Freshworks named in fourth Magic Quadrant this year

Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.

By Staff Writer • 2 min read • Wed, 14th Oct 2020
On October 28, go from CX starter to champion with Zendesk
Customer Relationship Management

On October 28, go from CX starter to champion with Zendesk

Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.

By Sara Barker • 2 min read • Tue, 13th Oct 2020
Firms that use social as a 'megaphone' miss out on transformation - Hootsuite
Customer Relationship Management

Firms that use social as a 'megaphone' miss out on transformation - Hootsuite

Organisations often limit social to the marketing department, but instead it should be connected into the 'lifeblood and workflow'.

By Staff Writer • 3 min read • Wed, 23rd Sep 2020
Unity4 and Daisee partner to automate CX quality management
Customer Relationship Management

Unity4 and Daisee partner to automate CX quality management

Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.

By Staff Writer • 3 min read • Mon, 31st Aug 2020
What's new in the CRM CEC Magic Quadrant
Customer Relationship Management

What's new in the CRM CEC Magic Quadrant

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.

By Ben Moore • 3 min read • Tue, 16th Jun 2020
OpenText named overall leader in Aspire CCM Leaderboard
Customer Experience

OpenText named overall leader in Aspire CCM Leaderboard

As well as customer communications management, it is a leader in communications composition, business automation and omni-channel orchestration.

By Staff Writer • 3 min read • Mon, 8th Jun 2020
NICE inContact expands access workforce engagement solution
Customer Relationship Management

NICE inContact expands access workforce engagement solution

NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.

By Staff Writer • 2 min read • Tue, 21st Apr 2020
How companies can use emerging CX technologies to improve customer retention
Customer Relationship Management

How companies can use emerging CX technologies to improve customer retention

Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.

By Colin Smith • 4 min read • Mon, 20th Apr 2020
Google Cloud launches COVID-19 rapid response programme
Customer Relationship Management

Google Cloud launches COVID-19 rapid response programme

Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.

By Staff Writer • 3 min read • Thu, 9th Apr 2020
Massive discrepancy found between business vs. customer outlooks on CX
Customer Relationship Management

Massive discrepancy found between business vs. customer outlooks on CX

A severe disparity arises between ANZ businesses' self-perception and customers' views on customer experience, as NTT Ltd.'s report reveals.

By Nick Forrester • 3 min read • Fri, 28th Feb 2020
Understanding customer diversity key to omnichannel experience
Customer Relationship Management

Understanding customer diversity key to omnichannel experience

Millennials and Generation Z are transforming the customer experience, and businesses can only grow sustainability if they deliver what customers expect.

By Staff Writer • 3 min read • Thu, 5th Dec 2019
InVision appoints first APAC MD following rapid regional growth
Customer Relationship Management

InVision appoints first APAC MD following rapid regional growth

InVision appoints Tom Richardson as its first Asia-Pacific Managing Director as it expands rapidly in the region.

By Staff Writer • 2 min read • Tue, 2nd Jul 2019
How digital print can keep retail spaces 'instagrammable'
Customer Experience

How digital print can keep retail spaces 'instagrammable'

Digital print services can give retail spaces the flashy edge needed for an attractive décor to provide an engaging customer experience.

By Ben Moore • 5 min read • Mon, 1st Jul 2019
How robotics can improve customer experience
Customer Relationship Management

How robotics can improve customer experience

Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.

By Staff Writer • 2 min read • Mon, 1st Jul 2019
ABBYY launches new tool to streamline customer onboarding
Customer Experience

ABBYY launches new tool to streamline customer onboarding

ABBYY has introduced Mobile Web Capture, an AI-enabled mobile technology that aids the onboarding process for new customers.

By Catherine Knowles • 3 min read • Fri, 21st Jun 2019
Trust and personalisation key to winning customer experience
Customer Relationship Management

Trust and personalisation key to winning customer experience

Personalised services, innovation, and data security are key factors in customer experience, according to a study by Verizon Enterprise Solutions.

By Catherine Knowles • 4 min read • Thu, 13th Jun 2019
10 ways disties can stay relevant in the age of Amazon
Unified Communications

10 ways disties can stay relevant in the age of Amazon

Australian distributors have nothing to fear in the Amazon economy - they simply need to understand the value they can offer and put modern tools.

By Ben Moore • 3 min read • Wed, 29th May 2019
Kiwi software company aims to improve global customer experience
Customer Relationship Management

Kiwi software company aims to improve global customer experience

Kiwi software firm Plexure reports a 44% revenue growth in FY19, reaching USD $16.9m, and achieves a cash flow positive year. McDonald's invests for expansion.

By Staff Writer • 2 min read • Tue, 21st May 2019

Stories from Other Regions

Customer engagement stories