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Customer engagement Stories - Page 55

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Customer engagement stories

Khoros appoints Lindsay Sanchez as Chief Marketing Officer
Customer Experience

Khoros appoints Lindsay Sanchez as Chief Marketing Officer

Khoros hire Lindsay Sanchez as its Chief Marketing Officer to lead the company's next phase of growth and innovation in digital-first customer engagement.

By Tom Raynel • 2 min read • Fri, 28th Apr 2023
Video: 10 Minute IT Jams - An update from n3 Hub
Data Analytics

Video: 10 Minute IT Jams - An update from n3 Hub

Damian Williams, CTO at n3 Hub, joins us today to tell us more about the company and some of the issues its customers should know about.

By Zach Thompson • 5 min read • Mon, 13th Mar 2023
ExtraHop appoints Sylvia Go as APJ Channel Director
Customer Experience

ExtraHop appoints Sylvia Go as APJ Channel Director

ExtraHop hires Sylvia Go as AVP Channel, APAC & Japan to develop innovative programs to strengthen their channel sales strategy in the region.

By Sean Mitchell • 2 min read • Wed, 8th Mar 2023
eCommerce perceived and real user needs differ: Storyblok
Enterprise Content Management

eCommerce perceived and real user needs differ: Storyblok

Storyblok survey of 6,000 consumers and 500 business leaders reveals a significant divide between eCommerce businesses' perceived customer needs and reality.

By Gaurav Sharma • 3 min read • Wed, 1st Mar 2023
IFS appoints Vijay Jaswal as CTO for APJ & MEA
Unified Communications

IFS appoints Vijay Jaswal as CTO for APJ & MEA

IFS appoints Vijay Jaswal as CTO for APJ and MEA to streamline customer interactions and demonstrate marketing capabilities. #cloudcomputing #technology.

By Sean Mitchell • 2 min read • Mon, 20th Feb 2023
Macquarie Telecom appoints Marika Fiorini as Chief Customer Officer
Unified Communications

Macquarie Telecom appoints Marika Fiorini as Chief Customer Officer

Australian telco Macquarie Telecom appoints Marika Fiorini as Chief Customer Officer to drive business growth and foster internal career development.

By Sean Mitchell • 2 min read • Mon, 20th Feb 2023
Red Hat announces new ANZ Regional VP & General Manager
Digital Transformation

Red Hat announces new ANZ Regional VP & General Manager

Red Hat appoints Enzo Compagnoni, ANZ Senior Director for Enterprise Sales, as ANZ Regional VP & GM to lead the business, drive digital transformation.

By Zach Thompson • 2 min read • Fri, 20th Jan 2023
Supara uses Freshworks for customer support to aid eCommerce
Data Analytics

Supara uses Freshworks for customer support to aid eCommerce

The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.

By Gaurav Sharma • 3 min read • Fri, 6th Jan 2023
Anchora becomes first APAC company to use new Adobe offering
Customer Experience

Anchora becomes first APAC company to use new Adobe offering

Marketing technology consultancy, Anchora, has become the first company in Asia Pacific to use the brand new Adobe Journey Optimiser (AJO).

By Zach Thompson • 3 min read • Tue, 13th Dec 2022
Customer engagement platform MoEngage gains entry in ANZ
Platform-as-a-Service

Customer engagement platform MoEngage gains entry in ANZ

MoEngage will support brands such as MyDeal.com.au and Nova Entertainment in optimising their customer experience in Australia and New Zealand.

By Gaurav Sharma • 4 min read • Fri, 25th Nov 2022
Talend appoints Casey George as Chief Revenue Officer
Data Analytics

Talend appoints Casey George as Chief Revenue Officer

Casey George appointed as Talend's Chief Revenue Officer, bringing expertise in scaling SaaS companies and accelerating growth.

By Zach Thompson • 2 min read • Fri, 11th Nov 2022
Video: 10 Minute IT Jams - Introducing Loyalty Now
Crypto

Video: 10 Minute IT Jams - Introducing Loyalty Now

Anurag Vasisth joins us to share more about Loyalty Now, its offerings, and the company's infrastructure in Asia Pacific.

By Zach Thompson • 5 min read • Tue, 8th Nov 2022

Stories from Other Regions

Customer engagement stories

Investment in customer engagement drives revenue: Twilio
Data Protection

Investment in customer engagement drives revenue: Twilio

Twilio's annual customer engagement report finds customer engagement investments increase brands' resilience by boosting revenue and improving customer loyalty.

By Gaurav Sharma • 4 min read • Thu, 30th Mar 2023
Why usage-based pricing may be the antidote to subscription fatigue
Software-as-a-Service

Why usage-based pricing may be the antidote to subscription fatigue

Subscription-based businesses, many of which boomed at the height of the pandemic, have since experienced the 'Great Unsubscribe'.

By Ash Lomberg • 5 min read • Tue, 14th Mar 2023
The progressive evolution of the eCommerce experience
Customer Experience

The progressive evolution of the eCommerce experience

Shopping is not solely the purchase of a good but involves an attachment to the product, a secret weapon for the informed retailer armed with shoppable video.

By Claire McHugh • 5 min read • Tue, 7th Mar 2023
New Zealand's eCommerce sector lags in customer experience
Data Analytics

New Zealand's eCommerce sector lags in customer experience

A New Zealand eCommerce expert worries that the art of retail may be lost to the cookie cutter approach currently dominating local online shopping sites.

By Gaurav Sharma • 3 min read • Thu, 5th Jan 2023
DXC Technology opens customer engagement centre in Sydney
Unified Communications

DXC Technology opens customer engagement centre in Sydney

Purpose-built drop-in space will focus on much-needed in-person customer collaboration and set a blueprint for hybrid modern workplaces.

By Shannon Williams • 3 min read • Fri, 9th Dec 2022
Nuix appoints Jason Wilson as Chief Product Officer on the Leadership Team
Data Analytics

Nuix appoints Jason Wilson as Chief Product Officer on the Leadership Team

Nuix hires Jason Wilson as CPO responsible for product strategy and roadmap, with extensive experience in product leadership roles. #Nuix #productstrategy.

By Nadine Rogers • 1 min read • Fri, 21st Oct 2022