Customer engagement Stories - Page 52

Global Stories

Customer engagement stories

Tray.io unveils Tray Advantage to bolster enterprise automation efforts

Tray.io, a top AI-powered iPaaS creator, unveils Tray Advantage, a support and education service suite aimed at amplifying enterprise integration and automation efforts.

By Kaleah Salmon • 3 min read • Thu, 11th Jan 2024

Customer Experience

Integral Ad Science launches Quality Attention measurement tool

Integral Ad Science introduces the Quality Attention measurement tool, utilising AI, eye-tracking and media quality assessment, to optimise advertisement performance and attention capture.

By Kaleah Salmon • 3 min read • Fri, 5th Jan 2024

Customer Relationship Management

Demand for Microsoft Dynamics set to triple by 2033

The Microsoft Dynamics market is expected to triple in value due to rising demand for its productivity-boosting software solutions.

By Shannon Williams • 3 min read • Tue, 2nd Jan 2024

Data Analytics

B2B eCommerce firms urged to adopt B2C strategies for survival in NZ

B2B firms urged to adopt B2C strategies amid evolving NZ economy, stressing digitalisation to survive, experts say.

By Shannon Williams • 3 min read • Thu, 28th Dec 2023

Data Analytics

Revenue Grid unveils AI-driven sales efficiency enhancements in Winter '23 release

Revenue Grid increases sales efficiency with AI-driven enhancements in its Winter 23 release, including improved data capture and streamlined workflows.

By Catherine Knowles • 3 min read • Wed, 20th Dec 2023

Customer Experience

Cognizant acquires Thirdera to expand ServiceNow capabilities

Cognizant has purchased ServiceNow elite partner Thirdera, boosting its presence in the AI-driven automation sector.

By Imee Dequito • 2 min read • Mon, 18th Dec 2023

Unified Communications

Verint leads in Conversational AI according to Opus Research report

Verint is recognised as an industry leader in Conversational AI in the Opus Research 2023 report, praising its Intelligent Virtual Assistant.

By Kaleah Salmon • 3 min read • Thu, 14th Dec 2023

Unified Communications

Ecosystm & Verint Playbook highlights wider scope needed for CX strategies

New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.

By Sean Mitchell • 2 min read • Tue, 12th Dec 2023

Customer Experience

Deposco unveils top eCommerce & retail trends for 2024

Deposco Europe's Will Lovatt predicts 'zero consumer' behaviour, eCommerce growth, social media impact and tech advancements will dominate 2024 retail trends.

By Shannon Williams • 2 min read • Thu, 7th Dec 2023

Customer Experience

Tanium appoints Nick Lim as new Vice President for APAC region

Endpoint security firm Tanium appoints Nick Lim as VP for the APAC region, strengthening its growth and customer engagement.

By Imee Dequito • 2 min read • Wed, 6th Dec 2023

Software-as-a-Service

Steven Hua joins ControlUp as Chief Marketing Officer to boost global growth

ControlUp appoints Steven Hua, a seasoned marketer, as Chief Marketing Officer to accelerate its global customer acquisition and growth strategy.

By Imee Dequito • 2 min read • Wed, 6th Dec 2023

Data Analytics

MongoDB introduces Atlas Vector Search & Search Nodes for next-gen applications

MongoDB rolls out Atlas Vector Search and Search Nodes, aiming to assist organisations in building and scaling advanced applications.

By Kaleah Salmon • 3 min read • Tue, 5th Dec 2023

Hyperscale

Cevo gains AWS Resilience Competency enhancing system resilience services

Cloud consulting partner, Cevo, has achieved AWS Resilience Competency in Resilience Design and Operations, enhancing system resilience services.

By Kaleah Salmon • 3 min read • Fri, 1st Dec 2023

Customer Experience

IDC predicts surge in AI investments and global adoption by 2024

IDC anticipates a considerable rise in AI investments and global adoption, potentially exceeding $500 billion by 2027.

By Catherine Knowles • 3 min read • Fri, 24th Nov 2023

Data Analytics

WPP & Sprinklr join forces to boost personalised customer experiences

WPP partners with Sprinklr to utilise AI in delivering personalised customer experiences, heralding a new era in engagement.

By Kaleah Salmon • 3 min read • Tue, 21st Nov 2023

Stories from Other Regions

Customer engagement stories

Customer Experience

Vonage secures National Innovation Award for enhancing guest experience

Global cloud communications leader Vonage wins the National Innovation Award for Guest Experience 2023 for its transformative technologies enhancing customer experience in hospitality.

By Catherine Knowles • 3 min read • Fri, 5th Jan 2024

Data Analytics

Tech trends shaking up the Australian retail sector in 2024

Resurgence of RFID technology, generative AI with voice commerce, unified supply chain management, and AR integration is set to revolutionise Australia's retail scene.

By Catherine Knowles • 3 min read • Wed, 3rd Jan 2024

Data Analytics

Accenture set to acquire Singapore's Jixie to boost marketing tech resources

Accenture set to strengthen marketing transformation capabilities by acquiring Singapore's Jixie, a tech firm primarily focused on Indonesian clientele.

By Catherine Knowles • 3 min read • Wed, 3rd Jan 2024