DataCentreNews India - Specialist news for cloud & data centre decision-makers
India

Customer engagement Stories - Page 49

Global Stories

Customer engagement stories

Vudoo partners with AWS to revolutionise shoppable video tech
Unified Communications

Vudoo partners with AWS to revolutionise shoppable video tech

Melbourne's Vudoo partners with Amazon Web Services, elevating its status as a top eCommerce tech provider through innovative in-stream checkout technology.

By Sean Mitchell • 2 min read • Mon, 20th May 2024
SAS & NET2GRID join forces to transform energy intelligence
Software-as-a-Service

SAS & NET2GRID join forces to transform energy intelligence

NET2GRID and SAS have partnered to revolutionise customer intelligence and DER grid planning in the energy sector with advanced AI and analytics tools.

By Catherine Knowles • 2 min read • Fri, 17th May 2024
Infosys teams up with SAP Emarsys to boost customer engagement
Digital Transformation

Infosys teams up with SAP Emarsys to boost customer engagement

Infosys partners with SAP Emarsys to revolutionise customer engagement with AI-driven, cross-channel marketing campaigns, enhancing both revenue and loyalty.

By Tom Raynel • 2 min read • Thu, 16th May 2024
DataStax to launch AI-integrated data platforms HCDP & DSE 6.9
Converged Infrastructure

DataStax to launch AI-integrated data platforms HCDP & DSE 6.9

DataStax is set to revolutionise enterprise data with the upcoming launch of its Hyper-Converged Data Platform and DSE 6.9, promising advanced AI and vector search capabilities.

By Tom Raynel • 3 min read • Thu, 16th May 2024
SailPoint launches innovative digital Customer Success Centre
EduTech

SailPoint launches innovative digital Customer Success Centre

Unified identity security leader SailPoint launches state-of-the-art Customer Success Centre, empowering clients with bespoke tools and resources for enhanced identity security.

By Shannon Williams • 2 min read • Wed, 15th May 2024
Genesys & ServiceNow join forces to revolutionise customer service
Unified Communications

Genesys & ServiceNow join forces to revolutionise customer service

AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.

By Kaleah Salmon • 3 min read • Tue, 14th May 2024
Debunking the “Three Year Lie”: A new approach to retail digital strategy
Customer Experience

Debunking the “Three Year Lie”: A new approach to retail digital strategy

Exposing the myth that retail digital strategies demand three years to yield results – it's time to favour return on value in a timely 3-6 month window for growing online presence and customer engagement.

By Paco Albie • 4 min read • Fri, 3rd May 2024
Dennis Woodside takes over as Freshworks CEO from founder Girish Mathrubootham
Software-as-a-Service

Dennis Woodside takes over as Freshworks CEO from founder Girish Mathrubootham

Dennis Woodside takes the reins as CEO of Freshworks, succeeding company founder Girish Mathrubootham who becomes Executive Chairman, guiding the firm to its next chapter of global growth.

By Imee Dequito • 3 min read • Fri, 3rd May 2024
Harnessing Ververica Cloud for eCommerce success
Customer Experience

Harnessing Ververica Cloud for eCommerce success

Ververica Cloud uses real-time analytic capabilities powered by their VERA technology to revolutionise eCommerce and optimise user experience.

By Abdul Rehman Zafar • 3 min read • Thu, 2nd May 2024
AI forces major operational changes in Australian businesses
Customer Experience

AI forces major operational changes in Australian businesses

Artificial intelligence (AI) is prompting 75% of Australian businesses to significantly change operational strategies within four years, a shift greater than the last 20 years, according to HubSpot.

By Sean Mitchell • 3 min read • Mon, 29th Apr 2024
Kore.ai appoints Paul Rilstone as VP for Australia & New Zealand
Customer Experience

Kore.ai appoints Paul Rilstone as VP for Australia & New Zealand

Kore.ai appoints industry veteran Paul Rilstone as Vice President for Australia and New Zealand, aiming to boost its presence and accelerate growth in the region.

By Imee Dequito • 2 min read • Wed, 24th Apr 2024
Manhattan Associates boosts retail with omni channel updates
Customer Experience

Manhattan Associates boosts retail with omni channel updates

Manhattan Associates unveils major update to its Manhattan Active Omni solution, aimed at redefining retail operations and improving customer engagement.

By Tom Raynel • 2 min read • Tue, 23rd Apr 2024
Chatbot market set to surge to $4.9 billion by 2033 says FMI
Unified Communications

Chatbot market set to surge to $4.9 billion by 2033 says FMI

Chatbot market set to surge, projecting USD $4.9 billion growth by 2033, fuelled by customer engagement focus and widespread industrial adoption.

By Tom Raynel • 3 min read • Mon, 22nd Apr 2024
Artificial Intelligence and the Retail Personalisation Revolution
Customer Experience

Artificial Intelligence and the Retail Personalisation Revolution

AI-powered retail personalisation is stepping up. Aiming for true one-to-one custom experiences, the industry leans into predictive AI, driven by robust data, to stay competitive.

By Jonathan Reeve • 4 min read • Fri, 19th Apr 2024

Stories from Other Regions

Customer engagement stories

SMS Marketing: Balancing Benefits for Telcos While Avoiding Pitfalls
Unified Communications

SMS Marketing: Balancing Benefits for Telcos While Avoiding Pitfalls

SMS marketing offers telcos a potent tool for customer engagement, but strict Australian regulations demand meticulous compliance to avoid hefty penalties and reputational damage.

By Yann Burden • 3 min read • Tue, 21st May 2024
Kore.ai & A2B Transformation partner to boost AI for Aussie firms
Customer Experience

Kore.ai & A2B Transformation partner to boost AI for Aussie firms

Kore.ai partners with A2B Transformation to boost AI and automation for Australian businesses, integrating conversational AI to elevate digital operating models.

By Tom Raynel • 2 min read • Mon, 20th May 2024
Paymentology & Audax partner to revolutionise card services
Fintech

Paymentology & Audax partner to revolutionise card services

Paymentology and Audax join forces to deliver an innovative Cards-as-a-Service solution, simplifying and speeding up card programme launches for banks and FIs in Southeast Asia and the Middle East.

By Catherine Knowles • 3 min read • Thu, 16th May 2024
Let's dive in! Amperity's CTO on Gen AI as catalyst for digital transformation
Digital Transformation

Let's dive in! Amperity's CTO on Gen AI as catalyst for digital transformation

Amperity's CTO, Derek Slager, advocates for Gen AI as a game changer for digital transformation and urges companies to fully embrace this technology or risk lagging behind.

By Staff Writer • 5 min read • Thu, 2nd May 2024