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Customer engagement Stories - Page 54

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Customer engagement stories

Video: 10 Minute IT Jams - An update from Eagle Eye
Software-as-a-Service

Video: 10 Minute IT Jams - An update from Eagle Eye

Eagle Eye's Miles Toolin discusses the company's AI-driven loyalty and promotions platform and its plans for the APAC market. #TechDay #marketing.

By Tom Raynel • 5 min read • Mon, 25th Sep 2023
Video: 10 Minute IT Jams - An update from XRii
Customer Experience

Video: 10 Minute IT Jams - An update from XRii

Matthew Endresz, who is the CEO of XRii, joins us today to tell us more about XRii and what they are doing in the APAC region.

By Tom Raynel • 5 min read • Fri, 22nd Sep 2023
Oracle tops Digital Customer Engagement rankings, says Guidehouse Insights
Customer Experience

Oracle tops Digital Customer Engagement rankings, says Guidehouse Insights

Oracle Energy and Water has been named the top provider in digital customer engagement and experience analytics by Guidehouse Insights.

By Sean Mitchell • 3 min read • Thu, 21st Sep 2023
Sectigo Strengthens Channels with Key Executive Hires
Data Analytics

Sectigo Strengthens Channels with Key Executive Hires

Sectigo appoints Jairo Fraile as VP of Sales and Rob Charlebois as VP of Growth, strengthening their leadership team.

By Imee Dequito • 3 min read • Mon, 18th Sep 2023
XPO: The Mars Agency appoints Gavin McColl as eCommerce Director
Data Analytics

XPO: The Mars Agency appoints Gavin McColl as eCommerce Director

XPO: The Mars Agency appoints Gavin McColl as eCommerce Director, strengthening their digital commerce capabilities.

By Imee Dequito • 3 min read • Thu, 14th Sep 2023
What this drinks retailer did to boost customer conversion to almost 100%
Customer Experience

What this drinks retailer did to boost customer conversion to almost 100%

Shorty's Liquor, Australia's top drinks retailer, upgraded its marketing with Dotdigital to boost customer engagement and measure deliverability.

By Imee Dequito • 3 min read • Mon, 14th Aug 2023
Twilio to deliver new customer-aware generative AI
Customer Experience

Twilio to deliver new customer-aware generative AI

Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.

By Kaleah Salmon • 3 min read • Mon, 7th Aug 2023
Amazon Connect Ready to optimise the contact centre experience
Unified Communications

Amazon Connect Ready to optimise the contact centre experience

Amazon Connect Ready Partner solutions support seamless customer engagement across multiple channels, improve employee productivity and provide data analytics.

By Gaurav Sharma • 5 min read • Fri, 4th Aug 2023
AWS, Twilio expand partnership, focus on AI capabilities
Hyperscale

AWS, Twilio expand partnership, focus on AI capabilities

The extension of the longstanding partnership will place artificial intelligence capabilities at the fingertips of Twilio customers.

By Shannon Williams • 3 min read • Thu, 27th Jul 2023
Yahoo appoints Tressie Lieberman as Chief Marketing Officer
Customer Experience

Yahoo appoints Tressie Lieberman as Chief Marketing Officer

Yahoo appoints Tressie Lieberman as new CMO, set to drive global marketing strategies, brand positioning, and customer engagement.

By Imee Dequito • 2 min read • Fri, 21st Jul 2023
Verint empowers contact centre users with engagement data insights
Unified Communications

Verint empowers contact centre users with engagement data insights

Powered by Verint Da Vinci AI, Verint engagement data insights delivers no code, training, or self-service data access 24/7.

By Gaurav Sharma • 3 min read • Sat, 17th Jun 2023
Verint Da Vinci AI leverages the latest AI innovations
Platform-as-a-Service

Verint Da Vinci AI leverages the latest AI innovations

Verint has introduced new Verint Da Vinci AI capabilities built on proprietary and commercially available AI models.

By Gaurav Sharma • 3 min read • Sat, 17th Jun 2023
Verint launches open CCaaS platform offering flexibility
Unified Communications

Verint launches open CCaaS platform offering flexibility

Verint unveils next-generation contact centre as a service (CCaaS) transforming the contact centre landscape at the Engage 2023 customer conference.

By Gaurav Sharma • 3 min read • Sat, 17th Jun 2023
Marketers look to generative AI as customer expectations increase: Adobe
Customer Experience

Marketers look to generative AI as customer expectations increase: Adobe

As demand increases, ANZ marketing professionals look to generative AI for assistance with the workload, creativity, and customer reach.

By Gaurav Sharma • 5 min read • Fri, 16th Jun 2023
Gigamon Picks Hatchuel as ANZ Manager
Customer Experience

Gigamon Picks Hatchuel as ANZ Manager

Gigamon names Jonathan Hatchuel as country manager for Australia and New Zealand to lead its sales of visibility and cybersecurity solutions.

By Imee Dequito • 2 min read • Wed, 24th May 2023
Video: 10 Minute IT Jams - An update from Temus
DevOps

Video: 10 Minute IT Jams - An update from Temus

TechDay's Rajesh Rao, Managing Director of Technology at Temus, shares insights on digital transformation and cloud modernization. #TechDay #TechNews.

By Tom Raynel • 5 min read • Mon, 22nd May 2023
Komo changes the landscape of influencer marketing
Customer Experience

Komo changes the landscape of influencer marketing

Komo Technologies has evolved influencer marketing by allowing talent to collect and own fan data while delivering measurable ROI for their brand partners.

By Kaleah Salmon • 3 min read • Tue, 16th May 2023

Stories from Other Regions

Customer engagement stories

Generative AI driving change and success in customer engagement
Data Analytics

Generative AI driving change and success in customer engagement

HubSpot, the CRM platform, has announced the findings of a survey conducted by YouGov, on the usage and attitudes around generative AI.

By Catherine Knowles • 4 min read • Fri, 23rd Jun 2023