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Video: 10 Minute IT Jams - A breakdown of Twilio Flex
Customer Relationship Management

Video: 10 Minute IT Jams - A breakdown of Twilio Flex

In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex.

By Nick Forrester • 5 min read • Thu, 16th Sep 2021
The opportunity for CIOs to impact the customer experience
Customer Relationship Management

The opportunity for CIOs to impact the customer experience

The role of the CIO has changed forever due to the pandemic. Now, CIOs have an opportunity to reimagine and foster collaborative relationships with the CMO.

By Steve Hawkes • 4 min read • Thu, 16th Sep 2021
'A question of respect' — Consumer reactions to poor digital services have hardened during the pandemic
Customer Relationship Management

'A question of respect' — Consumer reactions to poor digital services have hardened during the pandemic

Digital services have become an essential part of people's lives during the pandemic, with 85% relying on them, says a new report.

By Antoine Le Tard • 4 min read • Mon, 30th Aug 2021
Unleashing the power of retail loyalty: Who is getting it right?
Customer Relationship Management

Unleashing the power of retail loyalty: Who is getting it right?

Loyalty programs provide an exclusive 'experience beyond the product' and help businesses get a better picture of their consumer buying journey.

By Billy Loizou • 5 min read • Mon, 30th Aug 2021
Three key areas of modern digital experiences that organisations need to keep an eye on
Customer Relationship Management

Three key areas of modern digital experiences that organisations need to keep an eye on

Digital technologies drive personalised experiences and operational efficiencies. Organisations must adapt to engage customers and employees.

By Kevin Miller • 3 min read • Fri, 27th Aug 2021
Artificial intelligence firm Ambit begins investment round
Customer Relationship Management

Artificial intelligence firm Ambit begins investment round

The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.

By Shannon Williams • 3 min read • Tue, 24th Aug 2021
How consumer online behaviour has changed during the pandemic
Customer Relationship Management

How consumer online behaviour has changed during the pandemic

The number of applications people are using has increased by 30% in the last two years, according to a new report by AppDynamics.

By Antoine Le Tard • 5 min read • Mon, 23rd Aug 2021
Laser focus on customer-oriented tech top priority for customer service industry - report
Customer Relationship Management

Laser focus on customer-oriented tech top priority for customer service industry - report

CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.

By Staff Writer • 2 min read • Tue, 17th Aug 2021
Video: 10 Minute IT Jams - Who is Twilio?
Software-as-a-Service

Video: 10 Minute IT Jams - Who is Twilio?

In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.

By Nick Forrester • 6 min read • Wed, 11th Aug 2021
Self-service in high demand for today's enterprise customers
Customer Experience

Self-service in high demand for today's enterprise customers

New survey highlights the growing demand for intuitive self-service solutions in customer service, says Frost - Sullivan.

By Catherine Knowles • 3 min read • Wed, 14th Jul 2021
NICE releases an AI-powered self-service platform
Customer Relationship Management

NICE releases an AI-powered self-service platform

NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.

By Ryan Morris-Reade • 2 min read • Fri, 23rd Apr 2021
Video: 10 Minute IT Jams - Who is Dynabook?
Customer Experience

Video: 10 Minute IT Jams - Who is Dynabook?

TechDay's 10 Minute IT Jams: Matt Tumminello, Product Marketing Manager for Dynabook ANZ, discusses the rebranding of Toshiba to Dynabook and more.

By Nick Forrester • 5 min read • Thu, 8th Apr 2021
Video: 10 Minute IT Jams - Who is ActiveCampaign?
Customer Relationship Management

Video: 10 Minute IT Jams - Who is ActiveCampaign?

In this interview, TechDay speaks to ActiveCampaign founder and CEO Jason VandeBoom, who discusses the ins and outs of the customer experience automation.

By Nick Forrester • 1 min read • Wed, 7th Apr 2021
Video: 10 Minute IT Jams - Who is Enghouse Interactive?
Customer Relationship Management

Video: 10 Minute IT Jams - Who is Enghouse Interactive?

Enghouse Interactive aims to be a leading provider of contact centre tech. We spoke to their APAC MD to find out more.

By Sara Barker • 5 min read • Wed, 24th Mar 2021
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Unified Communications

Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.

By Sara Barker • 7 min read • Thu, 18th Mar 2021
Customer data generation spikes during 2020 - Twilio report
Customer Relationship Management

Customer data generation spikes during 2020 - Twilio report

In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.

By Staff Writer • 2 min read • Mon, 15th Feb 2021
Why tech complexity is a customer experience issue
Customer Relationship Management

Why tech complexity is a customer experience issue

Software developers spending too much time troubleshooting issues is hindering customer experience and productivity. Tool consolidation is the solution.

By Dmitri Chen • 4 min read • Wed, 3rd Feb 2021
Managing quality with a work-from-anywhere workforce
Customer Relationship Management

Managing quality with a work-from-anywhere workforce

Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.

By Darren Rushworth • 4 min read • Mon, 14th Dec 2020

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Customer engagement stories