DataCentreNews India - Specialist news for cloud & data centre decision-makers
India

Customer engagement Stories - Page 60

Global Stories

Customer engagement stories

Four ways social media management software is transforming CX
Customer Relationship Management

Four ways social media management software is transforming CX

Gartner's 2017 Customer Experience in Marketing Survey indicated that 67% of companies feel they compete mostly or completely on the basis of CX.

By Ben Mulligan • 5 min read • Fri, 1st Jun 2018
Want to foster meaningful customer relationships? Here's how the cloud can help
Customer Relationship Management

Want to foster meaningful customer relationships? Here's how the cloud can help

As customer expectations soar, SAP Hybris shows how a modern cloud CRM solution can transform customer relationships and drive sales performance.

By Patrick Martlew • 1 min read • Mon, 5th Mar 2018
5 ways your eCommerce site can drive value this holiday season
Customer Experience

5 ways your eCommerce site can drive value this holiday season

Boost your eCommerce revenue this holiday season: Discover five expert tips to make your site festive, engaging, and primed for increased sales.

By Patrick Martlew • 4 min read • Thu, 30th Nov 2017
'Human-like' chatbots may change the way we shop
Unified Communications

'Human-like' chatbots may change the way we shop

Human-like chatbots, still in need of refinement, could soon transform shopping with smarter, emotionally aware interactions, says GlobalData.

By Jacques-Pierre (JP) Dumas • 2 min read • Mon, 13th Nov 2017
Survey shows companies with best tech also have best customer experience
Customer Relationship Management

Survey shows companies with best tech also have best customer experience

A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.

By Ashton Young • 3 min read • Thu, 12th Oct 2017
NETSCOUT says channel partners can add value with Wi-Fi
Customer Experience

NETSCOUT says channel partners can add value with Wi-Fi

The company says with more businesses providing Wi-Fi to customers and guests, it's essential to have adequate troubleshooting capabilities.

By Patrick Martlew • 2 min read • Wed, 27th Sep 2017
Freshworks launch messaging product for customer engagement
Customer Experience

Freshworks launch messaging product for customer engagement

The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.

By Patrick Martlew • 2 min read • Mon, 25th Sep 2017
Cognizant to drive digital transformation for Hills
Digital Transformation

Cognizant to drive digital transformation for Hills

Hills harnesses Cognizant's prowess for sweeping digital overhaul, aiming to sharpen customer engagement and streamline operations.

By Patrick Martlew • 2 min read • Thu, 21st Sep 2017
Pitney Bowes and Tech Mahindra partner up for local DX
Data Analytics

Pitney Bowes and Tech Mahindra partner up for local DX

Pitney Bowes and Tech Mahindra have teamed up to target 'untapped opportunities' in location analytics and customer engagement solutions locally.

By Heather Wright • 2 min read • Fri, 15th Sep 2017
EXCLUSIVE: Current channel change 'like root canal without anesthetic' says Gartner
Customer Experience

EXCLUSIVE: Current channel change 'like root canal without anesthetic' says Gartner

As resellers grapple with a painful change in business models, Gartner's Neil McMurchy offers some insight on the way forward.

By Heather Wright • 5 min read • Mon, 19th Sep 2016
Fire the CIO - hire the CDO says CA Technologies
Digital Transformation

Fire the CIO - hire the CDO says CA Technologies

Digital is becoming an increasingly important and strategic element of business but it is yet to be fully embraced or understood.

By Staff Writer • 3 min read • Thu, 28th Nov 2013
Juniper raids Polycom to lock in new APAC SVP
Customer Experience

Juniper raids Polycom to lock in new APAC SVP

Juniper Networks has hired former Polycom executive Hansjoerg Wagner as new senior vice president for the Asia-Pacific region, based in Singapore.

By Staff Writer • 2 min read • Thu, 3rd Oct 2013
Double swoop Cisco appoints new ANZ MD
Customer Experience

Double swoop Cisco appoints new ANZ MD

In a strategic double move, Cisco appoints Ken Boal as ANZ MD and Richard Kitts as VP of Services for APJC, both effective immediately.

By Staff Writer • 1 min read • Wed, 27th Mar 2013
Zendesk's fresh funding fuels cloud-based apps
Customer Experience

Zendesk's fresh funding fuels cloud-based apps

Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.

By Staff Writer • 1 min read • Thu, 20th Sep 2012

Stories from Other Regions

Customer engagement stories

Uluru calls for Hewlett Packard Enterprise partners
Customer Experience

Uluru calls for Hewlett Packard Enterprise partners

Hewlett Packard Enterprise and its partners headed to Uluru for its 2016 Sales Academy for partners, with training and plenty of fun to be had.

By Heather Wright • 1 min read • Wed, 20th Apr 2016
Interactive Intelligence snaps up Allied Telesis country manager for channel role
Unified Communications

Interactive Intelligence snaps up Allied Telesis country manager for channel role

Intractive Intelligence's new channel boss, Shayne Taylor, will be pushing the partner opportunities of PureCloud Engage.

By Heather Wright • 2 min read • Mon, 11th Apr 2016
Exclusive: Dell celebrates 20 years in NZ, so what lies ahead?
Network Infrastructure

Exclusive: Dell celebrates 20 years in NZ, so what lies ahead?

As Dell celebrates its 20th year in New Zealand, Kiwi boss James Arnold reminisces about the Dell of old – and the new model going forward.

By Heather Wright • 4 min read • Wed, 16th Mar 2016
CodeBlue named storage partner of the year
Customer Experience

CodeBlue named storage partner of the year

NZ's CodeBlue clinches HP Storage Partner award for the second year, praised for resilient SAN solutions in the mid-market.

By Shannon Williams • 1 min read • Fri, 24th Apr 2015