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Customer engagement Stories - Page 5

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Customer engagement stories

Twilio survey finds conversational AI adoption gap widens
Unified Communications

Twilio survey finds conversational AI adoption gap widens

Direct use is boosting trust in conversational AI, with 82% of active users reporting measurable value and many still wary of deployment costs.

By Shannon Williams • 3 min read • Last month
Accordion buys A5 to deepen Salesforce consultancy
Customer Relationship Management

Accordion buys A5 to deepen Salesforce consultancy

The deal gives private equity clients wider Salesforce support across sales, pricing and revenue systems, plus delivery teams in three regions.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Infobip embeds AI across operations at DevDays 2026
Unified Communications

Infobip embeds AI across operations at DevDays 2026

AI is now being woven into product development and internal workflows as the cloud communications group marks 20 years in business.

By Sean Mitchell • 4 min read • Last month
Cisco says Wi-Fi spend shifts to growth as AI bites
Firewalls

Cisco says Wi-Fi spend shifts to growth as AI bites

Rising AI traffic is pushing firms to treat wireless upgrades as a growth bet, with most planning bigger budgets and faster refreshes.

By Sean Mitchell • 4 min read • Last month
Easter marketing peaks in final week, Klaviyo finds
Customer Experience

Easter marketing peaks in final week, Klaviyo finds

Easter-related campaigns surge to 27 times baseline in the last week, leaving brands to compete for attention in a crowded final stretch.

By Kaleah Salmon • 3 min read • Last month
Keyloop buys Motortech.ai to boost Fusion AI tools
Digital Transformation

Keyloop buys Motortech.ai to boost Fusion AI tools

Dealers could cut missed leads as an always-on chatbot from Motortech.ai is folded into Keyloop's Fusion retail platform.

By Catherine Knowles • 3 min read • Last month
Personetics & Atomic partner on in-app deposit switching
Data Analytics

Personetics & Atomic partner on in-app deposit switching

Banks will be able to prompt customers to switch salary payments and bills inside their apps, aiming to boost deposit growth and track uptake.

By Catherine Knowles • 3 min read • Last month
Zendesk names Bikram Mazumdar VP Asia to drive growth
Software-as-a-Service

Zendesk names Bikram Mazumdar VP Asia to drive growth

His appointment comes as APAC firms race to deploy AI in customer service, while 96% of consumers want clear explanations for its use.

By Mark Tarre • 4 min read • Last month
Databricks to invest USD $850 million in UK expansion
EduTech

Databricks to invest USD $850 million in UK expansion

The expansion will more than double Databricks’ UK and Ireland headcount as it courts AI talent and deepens ties with major customers.

By Mark Tarre • 4 min read • Wed, 1st Apr 2026
Smart Communications appoints Satish Shenoy as partner chief
Digital Transformation

Smart Communications appoints Satish Shenoy as partner chief

The appointment is aimed at expanding Smart Communications' partner network to speed growth in regulated-industry markets and widen customer reach.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 31st Mar 2026
Apple launches Business platform to streamline company tools
Data Analytics

Apple launches Business platform to streamline company tools

Businesses can now manage devices, branding and customer listings from one Apple platform, as the company retires two separate services worldwide.

By Sean Mitchell • 3 min read • Mon, 30th Mar 2026

Stories from Other Regions

Customer engagement stories

Cox Business launches AI contact centre with RingCentral
Customer Relationship Management

Cox Business launches AI contact centre with RingCentral

Businesses gain an AI-enabled contact centre with omnichannel support, as Cox Business broadens its portfolio beyond traditional telecoms services.

By Catherine Knowles • 3 min read • Last month
Stampede launches SNAPguard for hospitality guest Wi-Fi
Software-as-a-Service

Stampede launches SNAPguard for hospitality guest Wi-Fi

Hospitality operators could see faster guest logins and better data capture, as the system links public Wi-Fi access with marketing tools.

By Kaleah Salmon • 3 min read • Last month
NeonNow launches AI customer platform across 170 markets
Software-as-a-Service

NeonNow launches AI customer platform across 170 markets

Partners can now sell voice, messaging and AI-led service tools in 170 markets as the Sydney-founded firm expands overseas.

By Kaleah Salmon • 3 min read • Last month
Neuphonic & Rapport launch real-time digital humans
Gaming

Neuphonic & Rapport launch real-time digital humans

Running on standard CPUs, the on-device system could make lifelike avatars practical for games, training and virtual assistants at scale.

By Sofiah Nichole Salivio • 4 min read • Last month
RBC partners with Hopper to update Avion Rewards Travel
Digital Transformation

RBC partners with Hopper to update Avion Rewards Travel

Avion Rewards members will soon get a new booking portal with flexible point redemptions and pricing tools as RBC shifts travel tech to Hopper.

By Karen Joy Bacudo • 4 min read • Last month
Loyalty association launches AI & behaviour courses
Digital Transformation

Loyalty association launches AI & behaviour courses

Businesses under pressure to prove loyalty returns will get new training on AI shopping tools, customer behaviour and program profitability.

By Sean Mitchell • 4 min read • Last month
PMT wins Nextivity Elite Partner status in Australia
Digital Transformation

PMT wins Nextivity Elite Partner status in Australia

The recognition should help Australian businesses bolster indoor mobile coverage as PMT takes on more nationwide projects across retail, logistics and offices.

By Mark Tarre • 4 min read • Tue, 31st Mar 2026