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Customer engagement Stories - Page 4

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Customer engagement stories

Aryza acquires Umbrella Tech in AI collections push
Software-as-a-Service

Aryza acquires Umbrella Tech in AI collections push

The deal gives lenders round-the-clock voice automation in more than 100 languages, aiming to cut costs and improve compliance in collections.

By Karen Joy Bacudo • 3 min read • Last month
Showpad launches AI platform for field sales teams
Software-as-a-Service

Showpad launches AI platform for field sales teams

It aims to cut admin time for reps by combining training, content, coaching and analytics in one system built for on-the-road selling.

By Catherine Knowles • 4 min read • Last month
Gallagher Security spotlights integrated systems at ISC West
Hybrid Cloud

Gallagher Security spotlights integrated systems at ISC West

Buyers at ISC West were focused on simpler upgrades and better system connections as Gallagher pushed migration tools and cloud access management.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Infobip launches AgentOS platform, targets agentic AI shift
Unified Communications

Infobip launches AgentOS platform, targets agentic AI shift

The new system aims to help businesses turn stalled generative AI pilots into measurable returns by unifying customer data and oversight.

By Sean Mitchell • 3 min read • Last month
Mail Metrics appoints Chief Revenue Officer Karl Kohler
Software-as-a-Service

Mail Metrics appoints Chief Revenue Officer Karl Kohler

The hire adds commercial firepower as the Dublin-based group targets growth in the UK, Ireland and Europe, and a USD $1 billion scale-up.

By Sofiah Nichole Salivio • 3 min read • Last month
LoyaltyLion returns with Loyalty Connect retention event
Customer Experience

LoyaltyLion returns with Loyalty Connect retention event

Retailers are under pressure to cut acquisition costs as the two-day online event examines how loyalty schemes can boost repeat purchases and margins.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Zoom appoints Frank Skiffington to lead ANZ growth
Software-as-a-Service

Zoom appoints Frank Skiffington to lead ANZ growth

The hire puts a veteran sales executive in charge as Zoom seeks deeper partner ties and wider customer uptake across Australia and New Zealand.

By Mark Tarre • 4 min read • Last month
8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Last month
Shoppers turn against AI social content, survey finds
Customer Experience

Shoppers turn against AI social content, survey finds

Growing distrust of AI-made posts is pushing brands towards human-led social campaigns as younger shoppers increasingly favour authenticity online.

By Catherine Knowles • 4 min read • Last month
Thryv urges small businesses to boost AI search visibility
Digital Transformation

Thryv urges small businesses to boost AI search visibility

Better online listings and reviews could help small businesses appear in AI recommendations as customers increasingly use chatbots to find local providers.

By Shannon Williams • 5 min read • Last month

Stories from Other Regions

Customer engagement stories

Maestra posts USD $833,000 in new ARR on demand shift
Data Analytics

Maestra posts USD $833,000 in new ARR on demand shift

Brands shifting away from fragmented marketing tools helped Maestra add USD $833,000 in new annual recurring revenue last quarter.

By Karen Joy Bacudo • 3 min read • Last month
UK businesses adopt RCS & AI for customer messaging
Data Analytics

UK businesses adopt RCS & AI for customer messaging

Fraud fears and rising smishing are pushing UK firms towards verified RCS and AI-led omnichannel chats, a new study finds.

By Sean Mitchell • 3 min read • Last month
Dollar General expands in-store audio ads with QSIC
Digital Signage

Dollar General expands in-store audio ads with QSIC

The rollout gives advertisers access to 6,000 more stores and new sales-linked measurement as Dollar General deepens its retail media push.

By Mark Tarre • 4 min read • Last month
Atis app launch adds loyalty and direct ordering channel
Digital Transformation

Atis app launch adds loyalty and direct ordering channel

Half of atis orders are already digital, and its first app will let customers collect points, skip queues and pre-order bowls.

By Sean Mitchell • 4 min read • Last month
A 7-step enterprise fraud framework to redefine scam prevention
Customer Experience

A 7-step enterprise fraud framework to redefine scam prevention

Scam losses may top USD $1 trillion a year, forcing banks to use real-time intelligence and customer data to curb authorised push payments.

By Vineet Saxena • 4 min read • Last month
CloudClevr revives acquisition strategy after integration
Customer Experience

CloudClevr revives acquisition strategy after integration

After 18 months of integration, the UK managed service provider says improved recurring revenue and retention leave it primed for fresh deals.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Dig appoints Ideal World Co-founder Paul Wright to board
Fintech

Dig appoints Ideal World Co-founder Paul Wright to board

Boardroom support for Dig’s expansion into consumer fintech has been bolstered by Ideal World co-founder Paul Wright’s appointment.

By Sofiah Nichole Salivio • 3 min read • Last month
Narwhal Labs raises GBP £20 million for DeepBlue OS
Software-as-a-Service

Narwhal Labs raises GBP £20 million for DeepBlue OS

The Bristol startup’s pay-as-you-use platform targets firms in regulated sectors that need to automate customer contacts without long deployments.

By Mark Tarre • 3 min read • Last month