IT service management (ITSM) stories - Page 7
Freshworks acquires Device42, enhancing IT asset management
Wed, 12th Jun 2024
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partner programmes
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itsm
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device42
Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.
SolarWinds launches AI engine to transform IT operations
Wed, 22nd May 2024
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devops
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pam
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mfa
SolarWinds unveils a generative AI engine, SolarWinds AI, set to enhance IT operations by prioritising privacy, security, and reliability, starting with its Service Desk.
Tanium & ServiceNow launch new IT & security solutions
Tue, 14th May 2024
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cybersecurity
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cloud services
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software
Tanium teams up with ServiceNow to launch transformative IT and security solutions, enhancing real-time data management and reducing risks for enterprises.
SolarWinds introduces free tailored ITSM evaluation tool for enterprises
Tue, 23rd Apr 2024
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hybrid cloud
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edge computing
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multi-cloud
SolarWinds challenges traditional IT service management (ITSM) consultancy models with a free online evaluation tool aimed at unlocking the full potential of ITSM without extra costs or manpower needs.
Reveille Software unveils Sentry for Microsoft Teams monitoring
Wed, 13th Mar 2024
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uc
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firewalls
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ecm
Reveille Software launches Reveille Sentry for Microsoft Teams, providing unparalleled visibility into user activity and aiding in the management and security across multiple ECM platforms.
SolarWinds shines with industry recognition for IT solutions
Thu, 18th Jan 2024
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cloud security
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apm
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software development
IT software giant SolarWinds lavished with industry-wide accolades, highlighting the firm's commitment to provide unique solutions for increasingly complex digital landscapes.
Delinea announces 400 new features for its Privileged Access Management platform
Fri, 15th Dec 2023
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siem
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pam
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mfa
Delinea boosts its Privileged Access Management platform with over 400 integrations, bolstering cybersecurity.
ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow
Tue, 7th Nov 2023
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digital transformation
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hcm
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partner programmes
ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.
SolarWinds report reveals ITSM could save 23 hours a week
Fri, 20th Oct 2023
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digital transformation
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cx
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martech
SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.
Bitkub Exchange selects Freshworks to boost customer support
Fri, 13th Oct 2023
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productivity
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itsm
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freshdesk
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
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SmartBear appoints Anthony Bryce as product management vice president
Fri, 26th Aug 2022
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ai
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cybersecurity
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software development
Jim Wu and Anthony Bryce have been hired as AI and data science VP and product management VP, respectively, at SmartBear Innovation Labs.
IT services industry to have a 'dismal' 2020
Mon, 11th May 2020
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uc
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hybrid & remote work
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it services
New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.
ManageEngine expands ESM capabilities for on-premise environments
Thu, 10th Oct 2019
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manageengine
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itsm
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zoho
ManageEngine enhances ServiceDesk Plus with new capabilities, enabling departments to create individual service desks and streamline service management.
YOU'RE INVITED: Fresh way to master IT service management
Mon, 8th May 2017
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crm
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martech
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webinar
They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.