IT service management (ITSM) stories - Page 6
Tray.ai launches ITSM Agent to automate IT support tasks
Mon, 28th Apr 2025
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saas
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uc
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digital transformation
Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.
Qualys launches Policy Audit to slash compliance audit costs
Mon, 28th Apr 2025
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digital transformation
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cloud security
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risk & compliance
Qualys unveils Policy Audit to boost compliance efficiency, cut costs, and reduce risks amid rising regulatory demands and system complexities.
ManageEngine expands AD360 with over 100 new integrations
Tue, 15th Apr 2025
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siem
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iam
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data privacy
ManageEngine has expanded its AD360 identity management platform by adding over 100 prebuilt integrations, enhancing businesses' identity governance capabilities.
Riverbed expands AI observability platform with new features
Fri, 11th Apr 2025
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uc
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aiops
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genai
Riverbed has unveiled an expansion of its AI observability platform, introducing new tools that promise to optimise IT operations and improve data insights.
SolarWinds to showcase AI solutions at GITEX 2025 events
Thu, 10th Apr 2025
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saas
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digital transformation
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multi-cloud
SolarWinds is set to unveil its latest AI solutions at GITEX 2025, aiming to enhance efficiency and resilience in hybrid and multi-cloud IT environments.
N-able expands IT & cybersecurity offerings with new partners
Tue, 8th Apr 2025
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advanced persistent threat protection
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it automation
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cybersecurity
N-able has expanded its Technology Alliance Program with new integrations aimed at enhancing IT management and cybersecurity for partners amidst rising digital complexities.
N-able expands integrations to enhance cybersecurity suite
Tue, 8th Apr 2025
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advanced persistent threat protection
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ai security
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ai
N-able has unveiled new integrations in its Technology Alliance Program, enhancing tools for partners to boost cybersecurity and operational efficiency.
Freshworks partners with Unisys to expand ITSM solutions
Fri, 28th Feb 2025
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cx
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martech
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unisys
Freshworks and Unisys have formed a global partnership to enhance IT service management solutions for mid-market clients, aiming for rapid expansion.
ManageEngine ServiceDesk Plus earns ITIL certification
Wed, 26th Feb 2025
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ai
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manageengine
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servicedesk plus
ManageEngine ServiceDesk Plus has secured ITIL certification for 14 IT service management practices, achieving Silver-tier status in PeopleCert's ATV programme.
SolarWinds honours top EMEA partners with 2025 awards
Wed, 19th Feb 2025
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digital transformation
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cx
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martech
SolarWinds has honoured its top EMEA partners with the 2025 Partner Awards, acknowledging those in the region driving innovation and growth.
SolarWinds forecasts AI evolution & upskilling by 2025
Thu, 13th Feb 2025
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partner programmes
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genai
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ai
SolarWinds has unveiled its 2025 tech forecasts, predicting a pivotal shift in AI adoption, emphasising workforce upskilling and enhanced IT observability.
SolarWinds revamps Partner Programme for greater growth
Fri, 7th Feb 2025
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digital transformation
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martech
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cdp
SolarWinds is set to launch an upgraded Partner Programme aimed at boosting profitability and partner capabilities, with new tiers and enhanced tools for success.
Dynatrace unveils AI, security, & developer tools update
Wed, 5th Feb 2025
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devops
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data analytics
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digital transformation
Dynatrace has launched innovative updates to its platform, enhancing AI capabilities, security measures, and supporting developers in proactive IT service management.
Atomicwork secures USD $25m to enhance AI IT platform
Wed, 29th Jan 2025
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digital transformation
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hcm
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rpa
Atomicwork has raised USD $25 million in Series A funding to enhance its AI-driven IT service management platform, transforming enterprise workflows.
SolarWinds report highlights key ITSM improvement strategies
Thu, 14th Nov 2024
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solarwinds
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itsm
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strategy
SolarWinds' 2024 State of ITSM Report reveals that adding staff alone won't improve IT service management efficiency, highlighting automation as key.
IFS reports record growth in Q3 2024 with key acquisitions
Tue, 5th Nov 2024
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manufacturing
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clean technologies
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sustainability
IFS reported record growth for Q3 2024, with Annual Recurring Revenue rising 30%, driven by strategic acquisitions and strong cloud adoption.
Atomicwork raises USD $14 million, bolsters AI tech & team
Wed, 25th Sep 2024
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uc
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martech
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cdp
Atomicwork raises USD $14 million in seed funding, enhances enterprise AI tech, and fortifies its US team with new leadership to drive future innovations.
Murali Swaminathan named Chief Technology Officer at Freshworks
Wed, 4th Sep 2024
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hcm
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casb
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sony
Freshworks appoints Murali Swaminathan as CTO, bringing over 30 years of software engineering experience to lead its global technology and innovation strategy.
Microsoft tackles 88 vulnerabilities in latest Patch Tuesday update
Thu, 15th Aug 2024
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martech
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advanced persistent threat protection
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agentic ai
Microsoft patched 88 security flaws in October's Patch Tuesday, including seven critical and ten zero-day vulnerabilities.
Workflow automation a top priority for 60 percent of executives
Thu, 13th Jun 2024
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digital transformation
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cx
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martech
A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.