Customer engagement stories - Page 24
Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
ActiveCampaign automates sales engagement into customer lifecycle
Mon, 8th Nov 2021
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sales
ActiveCampaign launches sales engagement solution to enable businesses of all sizes to grow by unifying sales and marketing data.
How card-linked loyalty programs will take eCommerce to the next level
Thu, 14th Oct 2021
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A card-linked loyalty program can help retailers and service providers take their eCommerce to the next level in several ways.
Genesys looks to humanise customer experiences with latest release
Fri, 8th Oct 2021
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Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.
The foundations of a modern data-driven organisation: Obtaining a clear view of the customer
Wed, 6th Oct 2021
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The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.
Video: 10 Minute IT Jams - Who is dotdigital?
Wed, 6th Oct 2021
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data analytics
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martech
dotdigital is a marketing technology company, specialising in marketing automation, email and customer engagement services.
The importance of anticipatory design in mobile banking
Fri, 1st Oct 2021
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fintech
Applying technology allows banks to anticipate their customer needs, create value and exceed customer expectations.
8x8 brings receptionist role into the future with latest offering
Wed, 29th Sep 2021
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martech
8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.
Video: 10 Minute IT Jams - A breakdown of Twilio Flex
Thu, 16th Sep 2021
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In this interview, we speak to Twilio Flex director of product marketing Tim Richter, who will discuss one of the company's critical APIs, Twilio Flex.
The opportunity for CIOs to impact the customer experience
Thu, 16th Sep 2021
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The role of the CIO has changed forever due to the pandemic. Now, CIOs have an opportunity to reimagine and foster collaborative relationships with the CMO.
‘A question of respect’ — Consumer reactions to poor digital services have hardened during the pandemic
Mon, 30th Aug 2021
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martech
Digital services have become an essential part of people's lives during the pandemic, with 85% relying on them, says a new report.
Unleashing the power of retail loyalty: Who is getting it right?
Mon, 30th Aug 2021
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martech
Loyalty programs provide an exclusive ‘experience beyond the product' and help businesses get a better picture of their consumer buying journey.
Three key areas of modern digital experiences that organisations need to keep an eye on
Fri, 27th Aug 2021
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Digital technologies drive personalised experiences and operational efficiencies. Organisations must adapt to engage customers and employees.
Artificial intelligence firm Ambit begins investment round
Tue, 24th Aug 2021
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The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.
How consumer online behaviour has changed during the pandemic
Mon, 23rd Aug 2021
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martech
The number of applications people are using has increased by 30% in the last two years, according to a new report by AppDynamics.
Laser focus on customer-oriented tech top priority for customer service industry - report
Tue, 17th Aug 2021
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martech
CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.
Genesys G-Summit South Asia 2021: Taking CX to the next level
Mon, 16th Aug 2021
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Genesys G-Summit South Asia 2021 is a two-day virtual event focused on delivering personalised and empathetic customer experiences. Register now!.
Video: 10 Minute IT Jams - Who is Twilio?
Wed, 11th Aug 2021
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In today's interview we have Twilio vice president for APJ Lee Hawksley, who discusses the company's products and solutions.
Self-service in high demand for today’s enterprise customers
Wed, 14th Jul 2021
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self-service
New survey highlights the growing demand for intuitive self-service solutions in customer service, says Frost - Sullivan.
NICE releases an AI-powered self-service platform
Fri, 23rd Apr 2021
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data analytics
NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.