The Ultimate Guide to Customer Data Platforms
2025 edition
Overview
Also known as CDP.
Nowadays, every business must have information and data about their customers for better business results. In order to manage this in large volumes, Customer Data Platforms are both great analytical devices and powerful marketing tools.
CDPs are databases that can store and centralise first, second and third-party data. Data collected comes from the customers and is divided into several sources. CDP can collect primary data, interaction data and behavioural data.
Analyst reports

Gartner on CDP & Data Analytics
Adobe Summit 2025: Digital innovation set to light up L...
Last week

Gartner on CDP & CX
Pega unveils AI tool for enhanced customer engagement
Last month

Frost & Sullivan on CDP & CX
RingCentral launches Studio for virtual event enhanceme...
Last month

Gartner on CDP & MarTech
Targa Telematics recognised in Gartner's 2024 Hype Cycl...
Tue, 28th Jan 2025

Capterra on CDP & CX
New tool boosts eCommerce personalisation strategies
Wed, 22nd Jan 2025
Expert columns

By Fiona Stevens of LoyaltyLion
Technology lets us personalise everything – so let’s st...
Last week

By Shermaine Wong of Cult Creative
Leveraging Data to Drive Creativity in Marketing
Last week

By Christopher Connolly of Twilio
Unlocking the power of speech to humanise AI-driven cus...
Last month

By Mark Devlin of Impact PR
Is your accounts team eroding your corporate brand?
Last month

By Matthew Biboud-Lubeck of Amperity
AI-managed data will help retailers avoid another sales...
Fri, 31st Jan 2025
Interviews

Discussing Digital Marketing
Exclusive: How Constant Contact is empowering small bus...
Last month

Discussing Collaboration
Titan of Tech - Scott Ward of Customer Science Group
Tue, 10th Dec 2024

Discussing Collaboration
Exclusive: HP’s Neil Westhof on AI revolutionising prin...
Wed, 4th Dec 2024

Discussing Collaboration
Exclusive: Andrea Morgan-Vandome highlights success of ...
Fri, 22nd Nov 2024

Discussing Data Analytics
Exclusive: Informatica's Rik Tamm-Daniels discusses pus...
Wed, 20th Nov 2024
More expert columns

By Louis Liu of Rehlko
The Future of Carbon Accounting: GHG Emissions Scopes i...
Fri, 31st Jan 2025

By Sarah Jarvis of Eagle Eye
Bringing personalized loyalty strategies to life: From ...
Wed, 22nd Jan 2025

By Anurag Vasisth of Loyalty Now
Why traditional loyalty programs are failing to meet mo...
Thu, 16th Jan 2025

By Mitchell Stone of Quantaco
Eight hospitality tech trends transforming pubs in 2025
Mon, 13th Jan 2025

By Kris Costello of Aryza
Creating seamless borrower journeys: The automation rev...
Wed, 4th Dec 2024

By Emily Bristow of SS&C Blue Prism
Enhancing customer service through AI-powered personali...
Wed, 4th Dec 2024
Top players
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Other guides
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