The Ultimate Guide to Customer Data Platforms
2025 edition
Overview
Also known as CDP.
Nowadays, every business must have information and data about their customers for better business results. In order to manage this in large volumes, Customer Data Platforms are both great analytical devices and powerful marketing tools.
CDPs are databases that can store and centralise first, second and third-party data. Data collected comes from the customers and is divided into several sources. CDP can collect primary data, interaction data and behavioural data.
Analyst reports

Gartner on CDP & MarTech
Optimizely unveils enhanced Opal AI to boost marketing ...
2 days ago

Frost & Sullivan on CDP & UC
RingCentral unveils flexible pay-per-organiser model fo...
2 days ago

Gartner on CDP & SaaS
Neo4j launches serverless graph analytics platform for ...
3 days ago

Forrester Research on CDP & MarTech
Further unveils AI-powered platform to centralise GMP d...
Last month

Gartner on CDP & Data Analytics
CData unveils cloud service after $350 million backing
Last month
Expert columns

By Nicole Buisson of Lightspeed
Venues are predicting major growth in 2025 - here’s the...
Last week

By Billy Loizou of Amperity
Achieve True Personalisation with AI-Powered Customer D...
Last month

By Sarah Jarvis of Eagle Eye Solutions
Why we need to be all-in on Personalisation
Last month

By Twilio
Creating a lead generation flywheel with AI and data at...
Last month

By Nicola Kinsella of Fluent Commerce
Transforming retail; What to consider before deploying ...
Mon, 24th Mar 2025
Interviews

Discussing Big Data
How the Orlando Magic are reinventing fandom with data ...
3 days ago

Discussing Hybrid Cloud
Exclusive: Abhas Ricky on how Cloudera is powering the ...
Last month

Discussing Digital Marketing
Exclusive: How Constant Contact is empowering small bus...
Thu, 20th Feb 2025

Discussing Collaboration
Titan of Tech - Scott Ward of Customer Science Group
Tue, 10th Dec 2024

Discussing Collaboration
Exclusive: HP’s Neil Westhof on AI revolutionising prin...
Wed, 4th Dec 2024
More expert columns

By Donovan Jackson
Adobe Summit 2025: Creativity for all as Shantanu Naray...
Mon, 24th Mar 2025

By Fiona Stevens of LoyaltyLion
Technology lets us personalise everything – so let’s st...
Thu, 6th Mar 2025

By Shermaine Wong of Cult Creative
Leveraging Data to Drive Creativity in Marketing
Mon, 3rd Mar 2025

By Christopher Connolly of Twilio
Unlocking the power of speech to humanise AI-driven cus...
Mon, 10th Feb 2025

By Mark Devlin of Impact PR
Is your accounts team eroding your corporate brand?
Mon, 3rd Feb 2025

By Louis Liu of Rehlko
The Future of Carbon Accounting: GHG Emissions Scopes i...
Fri, 31st Jan 2025
Top players
Recent news

About Insurance
Asia-Pacific organisations honoured for digital transfo...
Yesterday

About Customer service
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About Customers
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About Digital Marketing
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About Customer Relationship Management
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More news

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Even more news

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About Data Analytics
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About Data Analytics
Personalised data & AI crucial for brands’ future succe...
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Job moves

Move at Adobe
Creatopy appoints Thibault Imbert to drive AI product g...
Yesterday

Move at Salesforce
Udemy appoints Neeracha Taychakhoonavudh to lead CX
4 days ago

Move at Databricks
Nexer names Gareth Mitchell-Jones UK Data & AI Lead
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Move at Salesforce
Pismo names Vishal Dalal as global CEO amid leadership ...
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Move at Salesforce
Smartsheet announces new Chief Product Officer & Genera...
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