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Zoom unveils AI upgrades for sales, service & event platforms
Unified Communications

Zoom unveils AI upgrades for sales, service & event platforms

Zoom rolls out AI upgrades across sales, service and events platforms, enhancing automation, personalised engagement and operational efficiency by 2026.

By Catherine Knowles • 4 min read • Fri, 19th Sep 2025
AI-driven platforms reshape APAC contact centre landscape for 2025
Unified Communications

AI-driven platforms reshape APAC contact centre landscape for 2025

CrayonIQ's new guide ranks 17 AI-powered contact centre platforms, highlighting hyperscalers' growing impact on APAC CX strategies for 2025.

By Melvin Hipolito • 3 min read • Wed, 10th Sep 2025
HPE unveils agentic AI upgrades to Juniper for self-driving IT
Unified Communications

HPE unveils agentic AI upgrades to Juniper for self-driving IT

HPE enhances its Juniper Networking portfolio with agentic AI, boosting autonomous IT operations and AI-driven troubleshooting across wired, wireless, and data centre networks.

By Melvin Hipolito • 4 min read • Wed, 27th Aug 2025
Zoom expands AI agent to phone, launches hub & boosts AI tools
Artificial Intelligence

Zoom expands AI agent to phone, launches hub & boosts AI tools

Zoom has integrated its AI Virtual Agent with Zoom Phone, launched Zoom Hub, and enhanced AI tools to streamline meetings and workplace collaboration worldwide.

By Sean Mitchell • 4 min read • Tue, 19th Aug 2025
Abnormal AI launches updated Microsoft 365 security solution
Cloud Security

Abnormal AI launches updated Microsoft 365 security solution

Abnormal AI unveils an enhanced Security Posture Management solution, using AI to protect and prioritise risks in Microsoft 365 environments.

By Catherine Knowles • 3 min read • Thu, 7th Aug 2025
Zoom AI Companion expands integrations & features for productivity
Customer Relationship Management

Zoom AI Companion expands integrations & features for productivity

Zoom's AI Companion now integrates with 16 apps including ServiceNow and Jira, enhancing productivity by automating tasks within its platform and beyond.

By Catherine Knowles • 4 min read • Thu, 10th Jul 2025
Zoom debuts AI features for business workflows across apps
Customer Relationship Management

Zoom debuts AI features for business workflows across apps

Zoom launches AI Companion add-on linking 16 apps like ServiceNow and Jira to streamline tasks and boost productivity across business platforms.

By Jed Nykolle Harme • 4 min read • Thu, 10th Jul 2025
AI deepfakes drive surge in cyberattacks, threatening trust online
Malware

AI deepfakes drive surge in cyberattacks, threatening trust online

AI-driven deepfakes fuel a rise in cyberattacks, tricking users with fake ads and video calls, risking billions in financial losses worldwide.

By Shannon Williams • 4 min read • Thu, 19th Jun 2025
Zoho unveils Zia Hubs to enhance AI business data analysis
Document Management

Zoho unveils Zia Hubs to enhance AI business data analysis

Zoho launches Zia Hubs within WorkDrive to simplify analysis of unstructured business data, enhancing AI-driven insights across varied file formats globally by late 2025.

By Melvin Hipolito • 4 min read • Wed, 18th Jun 2025
Hands-on Review: EPOS Impact 1000 headset game-changer for at home setups
Unified Communications

Hands-on Review: EPOS Impact 1000 headset game-changer for at home setups

The EPOS Impact 1000 headset impresses with premium design, adaptive noise cancelling, long battery life and seamless multi-device connectivity for home working.

By Melania Watson • 4 min read • Fri, 30th May 2025
Hands-on Review: Poly Voyager Surround 80 headset brings clarity and comfort
Unified Communications

Hands-on Review: Poly Voyager Surround 80 headset brings clarity and comfort

The HP Poly Voyager Surround 80 headphones offer excellent call quality and comfort, making them ideal for hybrid workers needing reliable professional audio.

By Melania Watson • 4 min read • Thu, 29th May 2025

Stories from Other Regions

Zoom stories

Zoom Phone surpasses 10 million seats as AI drives growth
Unified Communications

Zoom Phone surpasses 10 million seats as AI drives growth

Zoom Phone has surpassed 10 million seats worldwide as its AI-driven cloud phone system boosts cost savings and productivity across industries.

By Kaleah Salmon • 3 min read • Thu, 16th Oct 2025
Dell unveils AI-powered Pro Plus Earbuds for hybrid work needs
Unified Communications

Dell unveils AI-powered Pro Plus Earbuds for hybrid work needs

Dell launches Pro Plus Earbuds with AI-driven noise cancellation and Microsoft Teams certification, tailored for hybrid work and easy IT management.

By Melvin Hipolito • 3 min read • Mon, 29th Sep 2025
Logitech unveils new headsets to tackle office distractions
Unified Communications

Logitech unveils new headsets to tackle office distractions

Logitech launches Zone Wireless 2 ES and Zone Wired 2 headsets with AI noise cancellation, designed to improve focus in open-plan offices at AUD $199.95-$309.95.

By Sean Mitchell • 4 min read • Wed, 24th Sep 2025
Agentic AI reshapes banking security, raising efficiency & risks
Storage

Agentic AI reshapes banking security, raising efficiency & risks

Agentic AI is transforming Australian banking security, boosting efficiency but raising risks as cybercriminals exploit AI in 80% of ransomware attacks.

By Jed Nykolle Harme • 4 min read • Wed, 17th Sep 2025
Fujifilm unveils GFX ETERNA 55 & first GF power zoom lens
FujiFilm

Fujifilm unveils GFX ETERNA 55 & first GF power zoom lens

Fujifilm Australia has launched the GFX ETERNA 55 large format cinema camera and its first GF power zoom lens, enhancing filmmaking with 102MP and smooth zoom.

By Kaleah Salmon • 5 min read • Tue, 16th Sep 2025
Kerv launches Guardian Assurance to enhance compliance recording
Unified Communications

Kerv launches Guardian Assurance to enhance compliance recording

Kerv has launched Guardian Assurance to help regulated firms like financial and legal services improve compliance and recording of communications.

By Shannon Williams • 3 min read • Fri, 8th Aug 2025