Service Cloud stories

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

Salesforce and Google have expanded their partnership to enhance AI capabilities, integrating Gemini models with Agentforce for improved customer interactions.

TrueDialog has launched its SMS application for Salesforce Marketing Cloud Engagement, enhancing SMS integration across the Salesforce ecosystem.

Salesforce's new Commerce Cloud integrates B2C, DTC, B2B, and more on a unified AI-powered platform, featuring autonomous agents for enhanced customer experiences.

Salesforce launches Salesforce Foundations, a major upgrade integrating Sales, Service, Marketing, Commerce, and Data Cloud features at no added cost, enhancing user experience.

Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.

Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.

Salesforce unveils public beta for Einstein Copilot, a customisable AI assistant set to revolutionise customer relationship management by utilising company-specific data securely.

Absoft, a UK-based SAP firm, heightens customer experience by integrating Salesforce Service Cloud into its service delivery operations, optimising operations and modernising client services.

Salesforce and AWS amplify their strategic partnership, enabling cross-platform integration to simplify data management and utilise AI technologies. .

TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.

The expanded solution enables Salesforce ClickSoftware on-premises licensees to maximise the value of their mission-critical ClickSoftware investments.

Alibaba Cloud introduces a web app promoting sustainability and inclusivity at the Asian Games and Asian Para Games.

Salesforce's partner ecosystem will create a net gain between 2022 and 2028 of more than $2 trillion in business revenues and 11.6 million jobs.

Rachel Thornton joins Fivetran as the new Chief Marketing Officer, bringing 25 years of B2B tech experience from companies like Amazon and Salesforce.

Amazon's second quarter 2016 financial results are strong as ever, with a 42% increase in operating cash flow and a 31% increase in net sales.