Productivity stories
monday.com now lets AI agents sign up and work as full platform users, with direct workspace access, shared governance and unified pricing.
AI tools leave office workers no faster overall, as time spent double-checking documents cancels out most of the promised productivity gains.
Luminance opens its Autonomous Negotiation AI to non-lawyers, adding detailed reasoning and history for fully automated contract decisions.
Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
Nearly half of banks risk missing key ISO 20022 rules due November 2026, despite heavy spend and persistent data and systems gaps.
Gamma is urging organisations to treat missed calls and long queues as symptoms of deeper CX flaws in systems, processes and culture.
Cainiao to launch AI robotic warehouses across Asia, Europe and the US from 2026, targeting faster cross-border eCommerce deliveries.
Datarails launches FinanceOS, a unified data layer and MCP link to AI tools, promising governed, real-time finance workflows at scale.
Gallagher will debut its AccessNow cloud platform at ISC West 2026, pitching an integrated vision for future access control design.
Blue Yonder expands agentic AI and mobile apps across supply chains, embedding role-based agents from planning to customer service.
Asia Pacific's rapid AI adoption is running ahead of culture and trust, with leaders warning a “Human Advantage” gap could decide who wins.
SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.
Targa Telematics is digitising London bus driver changeovers with keyless 'ferry' vehicles across four Transport UK London Bus depots.
Edinburgh fintech Legado nears 500,000 users as financial firms pour into digital document controls under rising regulatory scrutiny.
BDO Canada launches AI Vision 2030 to embed agentic AI across its operations and client services, targeting long-standing productivity gaps.
Irish workers race ahead of their employers on generative AI, as staff adopt free tools faster than firms can set policies and pay for them.
LINE Plus launches ActEngine AI, an agent platform automating merchant support and sales, after big gains at Thailand's LINE MAN Wongnai.
Elula hires Andrew Phillips as chief revenue officer to drive sales, partnerships and growth across its expanding AI-led financial services push.
Australian firms boost AI spending for customer experience, but skills, data gaps and staff concerns show ambitions outpacing readiness.