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Process automation stories

Freshworks launches Freddy AI Agent Studio for service
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for service

Longer after-hours waits for IT help could ease as the new studio lets firms build no-code agents for tasks across Teams, Slack and portals.

By Sofiah Nichole Salivio • 4 min read • Last week
Exclaimer adds UKG Ready link for employee data sync
Identity and Access Management

Exclaimer adds UKG Ready link for employee data sync

UKG Ready users can now automate employee data into email signatures and meeting themes, reducing manual updates for IT teams.

By Mark Tarre • 4 min read • Last week
Boomi, Gong tie AI agents to live customer revenue signals
Customer Relationship Management

Boomi, Gong tie AI agents to live customer revenue signals

Enterprise teams could soon turn sales calls into automated actions across finance, support and product systems without custom integration work.

By Mark Tarre • 4 min read • Last week
Boomi & Guru launch AI data partnership for agents
Digital Transformation

Boomi & Guru launch AI data partnership for agents

Businesses could get more reliable AI answers as verified knowledge is linked with live enterprise data across Boomi and Guru's platforms.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Webidoo raises USD $25 million to fuel US expansion
Software-as-a-Service

Webidoo raises USD $25 million to fuel US expansion

The funding will help the Italian software group buy US businesses and deepen its reach among small firms already using multiple tools.

By Sean Mitchell • 4 min read • Last week
Coupa acquires Rossum to widen AI document processing
Digital Transformation

Coupa acquires Rossum to widen AI document processing

The deal broadens automation across procurement and finance as Coupa folds Rossum's invoice-reading AI into its source-to-pay platform.

By Sean Mitchell • 4 min read • Last week
Plat4mation rolls out Luminance across 13 countries
Document Management

Plat4mation rolls out Luminance across 13 countries

As contract volumes rose, the consultancy turned to AI to speed reviews, cut missed risks and keep legal oversight consistent in 13 markets.

By Sean Mitchell • 4 min read • Last week
Workday brings HR & finance tasks into Microsoft 365
Financial Systems

Workday brings HR & finance tasks into Microsoft 365

Employees can now handle leave, payslip and expense queries without leaving Microsoft 365, as Workday pushes HR and finance work into Copilot.

By Mark Tarre • 4 min read • Last week
aconso signs Workday partnership for HR document tools
Data Protection

aconso signs Workday partnership for HR document tools

Workday users will gain automated HR paperwork, digital signatures and GDPR-aligned archiving as aconso joins its Marketplace.

By Sean Mitchell • 3 min read • Last week
Backbase & Atos team up on AI-led banking modernisation
Data Protection

Backbase & Atos team up on AI-led banking modernisation

Banks in tightly regulated markets will get help modernising systems without surrendering data control, compliance or operational resilience.

By Sean Mitchell • 3 min read • Last week
Boomi & Couchbase join forces on enterprise AI agents
Hybrid Cloud

Boomi & Couchbase join forces on enterprise AI agents

Enterprises struggling to scale AI pilots may get a simpler route to production, with tighter data access, memory and governance controls.

By Sean Mitchell • 4 min read • Last week
Appian adds AI-assisted development & MCP integration
Digital Transformation

Appian adds AI-assisted development & MCP integration

Enterprises could gain more governed AI workflows as the software maker links agents, legacy app modernisation and Snowflake data access.

By Mark Tarre • 4 min read • Last week
Boomi & Red Hat team up for agentic AI stack
Data Protection

Boomi & Red Hat team up for agentic AI stack

The tie-up aims to help large companies run AI agents securely at scale, while keeping data, governance and spending under tighter control.

By Mark Tarre • 4 min read • Last week

Stories from Other Regions

Process automation stories

Alberta nurses renew permits in minutes on digital platform
Data Analytics

Alberta nurses renew permits in minutes on digital platform

Alberta's nursing regulator has cut renewal times from more than 100 days to under 30 minutes, easing staff shortages and compliance burdens.

By Sean Mitchell • 4 min read • Last week
NGM hackathon tackles charity problems in Newcastle
Digital Transformation

NGM hackathon tackles charity problems in Newcastle

More than 200 participants helped charities cut manual work and improve support services in a 30-hour AI event in Newcastle.

By Mark Tarre • 4 min read • Last week
Incept wins Fortegra backing for UK title insurance
Property Market

Incept wins Fortegra backing for UK title insurance

That backing could speed up property completions by making UK title insurance available on demand through a digital portal.

By Sean Mitchell • 4 min read • Last week
Atturra wins four Boomi awards, including APJ top honour
Digital Transformation

Atturra wins four Boomi awards, including APJ top honour

The recognition boosts Atturra's data and integration push as it expands into North America and Greater China, with Boomi backing its customer results.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Carta buys Avantia to launch legal platform for funds
Software-as-a-Service

Carta buys Avantia to launch legal platform for funds

The deal aims to speed routine legal and compliance work for private capital firms by linking it to fund administration and portfolio data.

By Sofiah Nichole Salivio • 3 min read • Last week