Genesys stories
Qualtrics boosts CX suite with new AI & automation tools
Last month
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uc
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data analytics
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digital transformation
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
Qualtrics unveils AI tools to fix customer issues fast
Last month
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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Veeam appoints new leaders to drive data resilience push
Wed, 28th Jan 2026
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storage
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virtualisation
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uc
Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.
AI-driven platforms reshape APAC contact centre landscape for 2025
Wed, 10th Sep 2025
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uc
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digital transformation
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hyperscale
CrayonIQ's new guide ranks 17 AI-powered contact centre platforms, highlighting hyperscalers' growing impact on APAC CX strategies for 2025.
Genesys unveils AI Studio to power safe, scalable virtual agents
Fri, 27th Jun 2025
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uc
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digital transformation
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cx
Genesys launches Cloud AI Studio with AI Guides, enabling firms to build scalable, ethical virtual agents for complex customer interactions without coding.
Genesys named leader in Forrester Wave CCaaS platforms report
Thu, 17th Apr 2025
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uc
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cx
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martech
Genesys leads Forrester's Wave report for Q2 2025 in CCaaS platforms, excelling in AI, innovation, and strategy for customer experience solutions.
Genesys Cloud AI drives a rise in annual revenue in 2025
Wed, 9th Apr 2025
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uc
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digital transformation
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cx
Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.
Adobe unveils AI agent tool for personalised experiences
Wed, 19th Mar 2025
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uc
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digital transformation
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hyperscale
Adobe has unveiled the Experience Platform Agent Orchestrator, a new tool aimed at enhancing AI integration for businesses' marketing and customer experiences.
AWS enhances Amazon Q Developer with AI-driven features
Mon, 9th Dec 2024
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uc
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hyperscale
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genai
Amazon Web Services unveils AI-driven enhancements to Amazon Q Developer, streamlining software development and boosting efficiency by up to 80%.
AWS enhances S3 with Apache Iceberg & metadata support
Mon, 9th Dec 2024
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storage
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uc
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data analytics
Amazon Web Services has launched enhanced features for its S3, introducing managed Iceberg tables and real-time metadata for improved data handling.
Genesys appoints Albert Nel as APAC sales leader
Fri, 18th Oct 2024
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uc
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digital transformation
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hyperscale
Genesys has appointed Albert Nel as Senior Vice President for APAC, bringing over 20 years of tech experience to spearhead sales strategies in the region.
Genesys reports $1.5 billion in revenue with 40% growth
Thu, 13th Jun 2024
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uc
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hyperscale
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public cloud
Genesys reports a stellar Q1 FY2025 with annual recurring revenue surpassing USD$1.5 billion, driven by demand for its AI-powered Genesys Cloud platform.
AI seen as key to tackling customer churn in Australian firms
Fri, 24th May 2024
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uc
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data analytics
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cx
Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.
Genesys & ServiceNow join forces to revolutionise customer service
Tue, 14th May 2024
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uc
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cx
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martech
AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.
ServiceNow commits to value creation with GenAI at Knowledge 2024
Tue, 14th May 2024
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uc
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manufacturing
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digital transformation
ServiceNow demonstrated its commitment to leading digital transformation at the Knowledge 2024 conference, unveiling expanded generative AI capabilities, new partnerships and purpose-focused solutions for manufacturing.
AWS unveils new serverless innovations for enhanced data management
Thu, 30th Nov 2023
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uc
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digital transformation
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hyperscale
Amazon Web Services has rolled out three new serverless innovations for superior data management, promising simpler and faster scalability.
Genesys Cloud CX grows revenue over 50% year-over-year
Tue, 5th Sep 2023
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uc
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cx
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martech
Genesys was also recognised as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service, positioned highest for ability to execute.
Genesys appoints Olivier Jouve as new Chief Product Officer
Fri, 9th Dec 2022
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uc
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cx
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martech
Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.
Frost & Sullivan recognises Genesys as leader in new reports
Mon, 23rd May 2022
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uc
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data analytics
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martech
Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.
Contact centre market to see 14.6% CAGR over next five years
Fri, 12th Jul 2019
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crm
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uc
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martech
The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.