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AI to wipe out 49% of customer service jobs by 2030
Data Analytics

AI to wipe out 49% of customer service jobs by 2030

Routine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.

By Sean Mitchell • 3 min read • Wed, 20th May 2026
8 Data management trends shaping enterprise strategy in 2026-2027
Data Protection

8 Data management trends shaping enterprise strategy in 2026-2027

Boards face higher compliance costs and AI project failures as data management shifts from housekeeping to a core enterprise risk in 2026-2027.

By Edmund Ng • 6 min read • Tue, 19th May 2026
JetLearn launches AI literacy test in US & UK schools
Generative AI

JetLearn launches AI literacy test in US & UK schools

Schools in the US and UK now have a new way to measure pupils' AI readiness as JetLearn pushes to shape an emerging education standard.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
DataIQ names top 10 North America data & AI leaders
Data Analytics

DataIQ names top 10 North America data & AI leaders

DataIQ says six women feature in its North America top 10 for 2026 as data and AI chiefs shift from analytics to business decisions.

By Sean Mitchell • 5 min read • Mon, 11th May 2026
Databricks pledges AUD $420 million for ANZ expansion
Digital Transformation

Databricks pledges AUD $420 million for ANZ expansion

Demand for AI tools is driving a broader regional push, with the company opening a larger Sydney base and training 100,000 learners.

By Sean Mitchell • 3 min read • Tue, 5th May 2026
SAS marks 50 years with focus on trusted AI growth
Data Analytics

SAS marks 50 years with focus on trusted AI growth

Its anniversary highlights a push to win AI customers wary of opaque systems, with Viya pitched on governance, transparency and human oversight.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 29th Apr 2026
Data analysis & AI literacy top skills for accountants
Data Analytics

Data analysis & AI literacy top skills for accountants

Firms are struggling to prepare accountants for AI, with just 28% saying they are ready to reskill staff as workflows change.

By Karen Joy Bacudo • 4 min read • Thu, 2nd Apr 2026

Stories from Other Regions

Data literacy stories

IMA launches micro-credentials for finance professionals
Data Analytics

IMA launches micro-credentials for finance professionals

Finance teams are under growing pressure to deliver sharper analysis, with new courses aimed at building AI and data skills fast.

By Karen Joy Bacudo • 4 min read • Thu, 21st May 2026
Multiverse raises USD $70m to expand AI training in Europe
Digital Transformation

Multiverse raises USD $70m to expand AI training in Europe

The London training group will use fresh capital to widen its European push as firms race to turn AI spending into productivity gains.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 18th May 2026
Budget wins praise but business warns of skills gaps
Housing

Budget wins praise but business warns of skills gaps

Business groups welcomed the Budget's productivity push, but warned small firms and agencies still lack the skills to deliver it.

By Sean Mitchell • 9 min read • Wed, 13th May 2026
CMI launches AI leadership courses to boost productivity
Firewalls

CMI launches AI leadership courses to boost productivity

Chartered Management Institute launches AI leadership courses as survey finds most UK managers lack the training to turn spending into gains.

By Sofiah Nichole Salivio • 6 min read • Mon, 11th May 2026
UK businesses urged to rethink productivity amid AI shift
Customer Relationship Management

UK businesses urged to rethink productivity amid AI shift

AI is forcing UK firms to rethink productivity as leaders warn that gains will depend on fixing workflows, skills and integration gaps.

By Sofiah Nichole Salivio • 6 min read • Wed, 29th Apr 2026
UK firms see weak AI returns as skills lag adoption
Digital Transformation

UK firms see weak AI returns as skills lag adoption

Only 16% of employees are seeing big productivity gains despite average UK company spending of GBP £235,000 on AI and emerging tech.

By Sofiah Nichole Salivio • 4 min read • Thu, 23rd Apr 2026
UK tech workers demand better AI training from employers
Data Protection

UK tech workers demand better AI training from employers

Only 58% of UK tech staff have formal AI training, leaving daily users exposed to errors, privacy risks and weak oversight.

By Mark Tarre • 6 min read • Fri, 17th Apr 2026
Ireland data & AI workers resist job moves, survey finds
DevOps

Ireland data & AI workers resist job moves, survey finds

Most Irish data and AI professionals are staying put as employers prepare to expand teams and compete for scarce talent.

By Sean Mitchell • 4 min read • Thu, 16th Apr 2026
SAP Concur says UK data woes stem from culture not tech
Data Analytics

SAP Concur says UK data woes stem from culture not tech

UK firms are still manually fixing flawed datasets before decisions, with weak ownership and data culture now seen as bigger risks than technology.

By Kaleah Salmon • 4 min read • Thu, 2nd Apr 2026
Agency & La Trobe launch free digital health course
Cybersecurity

Agency & La Trobe launch free digital health course

Nursing and midwifery students nationwide will get free training in shared records and digital care tools before starting placements.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 30th Mar 2026
Mediazoo relaunches Finer Vision for AI skills training
Digital Transformation

Mediazoo relaunches Finer Vision for AI skills training

Mediazoo relaunches Finer Vision as an AI skills arm for L&D teams, offering certification and consultancy to close enterprise AI skills gaps.

By Kaleah Salmon • 4 min read • Tue, 24th Mar 2026