Online shopping stories
Startups across 35 markets can win funded pilots with L'Oréal as beauty brands seek AI, creator and circular-economy tools.
Worries over accuracy and human skills are tempering the rapid rise in personal use of generative AI, despite wider adoption across five markets.
Merchants will get broader parcel routes as new EU import rules and US de minimis changes prompt Asendia and SingPost to offer duty-paid shipping.
ShopBack users could soon get easier access to travel connectivity and local mobile plans as Gigs tests its expansion in Asia.
Rising AI-assisted traffic is exposing checkout friction, with a 70.22% cart abandonment rate leaving merchants to fix payment bottlenecks fast.
Travel customers in seven markets can now buy and manage eSIM data inside the ShopBack app, avoiding roaming charges and extra sign-ups.
Merchants could win back lost sales as tokenised checkout trims friction, reduces card-not-present fraud and keeps payment data in bank rails.
Shoppers are being urged to scrutinise online sellers after search data showed a sharp rise in queries for bought credibility signals.
Web attacks are driving browser makers to bake security in by default, as Norton Neo adds VPN, phishing blocks and anti-fingerprinting tools.
Merchants may need to adapt product data as AI assistants increasingly shape online shopping and determine which items appear first.
Retailers face a shift in trust as 64% of Gen Z shoppers buy on AI recommendations without checking other sources, a study finds.
Cleaner address records can cut failed deliveries, trim costs and lift conversions as retailers chase faster, more reliable eCommerce fulfilment.
Trust still trumps speed for refunds and complaints, with 90% of UK shoppers preferring human help on complex retail issues.
More consumers are losing larger sums to fraud as fake invoice and investment scams drive the biggest financial harm, F-Secure says.
Advertisers could gain better timing and higher engagement as KERV.ai links scene-level cues in video to shopping prompts.
Retailers are bearing the cost as millions of valid card payments are challenged, leaving banks to refund GBP £3.5 billion in a year.
Despite widespread trust and security fears, 15% of Singapore consumers have used autonomous AI in the past six months, EY found.
Retailers with sprawling catalogues can now automate product FAQs, reducing manual content work while boosting page visibility for shoppers.
Judges cited measurable gains in shopper activity and sales as Constructor won a second straight Retail Company of the Year award.
Australians are using AI heavily, but most still want clear labelling and sourcing before they trust its search and shopping advice.