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CMOs & CIOs split over AI decision-making at firms
Data Protection

CMOs & CIOs split over AI decision-making at firms

Shared AI projects are stalling as marketers and technologists dispute control, with most CIOs claiming the final say on CMS and DXP choices.

By Sean Mitchell • 4 min read • Last week
Freshworks expands Freddy AI with email & workflows
Software-as-a-Service

Freshworks expands Freddy AI with email & workflows

Support teams will soon be able to build AI workflows from plain language, as Freshworks broadens Freddy AI into email and live service-desk guidance.

By Sofiah Nichole Salivio • 4 min read • Last week
Forrester urges firms to prioritise practical AI governance
Disaster Recovery

Forrester urges firms to prioritise practical AI governance

Enterprises face mounting risks from AI outages and hidden governance costs as Forrester says day-to-day operational needs now outrank frontier fears.

By Sean Mitchell • 3 min read • Last week
TOPdesk unveils new tools after Gartner IT recognition
Software-as-a-Service

TOPdesk unveils new tools after Gartner IT recognition

Growing demand from mid-sized teams is driving TOPdesk's latest tools as it looks to ease ticket backlogs and knowledge overload.

By Sofiah Nichole Salivio • 4 min read • Last week
Elsevier expands LeapSpace & sets up AI advisory board
Generative AI

Elsevier expands LeapSpace & sets up AI advisory board

Researchers now have access to a larger peer-reviewed library in LeapSpace, as Elsevier seeks to bolster trust with independent oversight.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Gartner warns AI layoffs could force rehiring by 2029
Digital Transformation

Gartner warns AI layoffs could force rehiring by 2029

Businesses that cut staff too aggressively on AI savings may face higher costs later, with Gartner forecasting rehiring for 30% by 2029.

By Sofiah Nichole Salivio • 4 min read • Last week
Epicor adds Conveyance Solutions to ANZ partner network
Manufacturing

Epicor adds Conveyance Solutions to ANZ partner network

The deal gives mid-market distributors in Australia and New Zealand more local support to get better returns from their ERP systems.

By Joseph Gabriel Lagonsin • 3 min read • Last week
LumApps names Sébastien Cano as Chief Executive Officer
Software-as-a-Service

LumApps names Sébastien Cano as Chief Executive Officer

The workplace software group is betting on fresh leadership to speed international growth and win larger corporate clients in a crowded market.

By Joseph Gabriel Lagonsin • 4 min read • Last week
ABBYY named leader in Gartner's IDP market assessment
Software-as-a-Service

ABBYY named leader in Gartner's IDP market assessment

Enterprise buyers are weighing more than OCR as ABBYY's latest Gartner ranking underscores growing demand for reliable AI-ready document workflows.

By Joseph Gabriel Lagonsin • 4 min read • Last week
DocuWare prepared for launch of new interface, IDP, AI tool
Software-as-a-Service

DocuWare prepared for launch of new interface, IDP, AI tool

Existing customers will get the redesigned platform free as DocuWare readies AI-driven document search and extraction tools for autumn.

By Jake MacAndrew • 3 min read • Last week
Knowby gains G2 High Performer status in Fall 2026
Software-as-a-Service

Knowby gains G2 High Performer status in Fall 2026

Rising pressure on manufacturers to digitise instructions has helped Knowby secure G2 recognition across 18 reports in the latest cycle.

By Sofiah Nichole Salivio • 4 min read • This month
Catapult uses AI agents to speed up support worldwide
Software-as-a-Service

Catapult uses AI agents to speed up support worldwide

Support response times have fallen as the sports technology company lets AI triage routine queries for teams across 139 countries.

By Sean Mitchell • 8 min read • This month

Stories from Other Regions

Knowledge Management stories

TD's Layer 6 invests CAD $25 million in Cohere AI tie-up
Software-as-a-Service

TD's Layer 6 invests CAD $25 million in Cohere AI tie-up

The bank's AI push aims to improve staff productivity and client service as it tests secure tools with Cohere and its Layer 6 unit.

By Jake MacAndrew • 3 min read • Today
AOVO adopts Orca Opti to speed trial document work
Software-as-a-Service

AOVO adopts Orca Opti to speed trial document work

The software has cut some clinical trial document checks from 45 minutes to under five, easing a heavy compliance burden at AOVO's Gold Coast site.

By Joseph Gabriel Lagonsin • 4 min read • Today
The Data Problem AI Can't Solve
Data Analytics

The Data Problem AI Can't Solve

Poor data foundations are exposing firms to faster audits and costly errors as AI simply scales up existing gaps in compliance.

By Ryan Padget • 5 min read • Today
Singapore law body adds AI tools to LawNet platform
Digital Transformation

Singapore law body adds AI tools to LawNet platform

More than 75 per cent of Singapore lawyers use LawNet, so the AI upgrade is set to shape legal research, sentencing queries and drafting.

By Raphael Veloso • 5 min read • Yesterday
IT leaders warn AI could erode vital technical skills
Digital Transformation

IT leaders warn AI could erode vital technical skills

Organisations risk weakening security and productivity if AI is used to replace IT expertise rather than support training and oversight.

By Sofiah Nichole Salivio • 4 min read • Last week
Datarails launches Desk for finance request ticketing
Software-as-a-Service

Datarails launches Desk for finance request ticketing

Finance teams will gain a central queue with audit trails and AI-drafted replies, reducing time spent chasing invoices and records across systems.

By Karen Joy Bacudo • 3 min read • Last week