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Intelligent automation stories

Celonis tops Gartner's 2026 process intelligence ranking
Digital Transformation

Celonis tops Gartner's 2026 process intelligence ranking

The reclassified market is now being judged on live operational context, a shift that could shape how large firms deploy AI and automation.

By Mark Tarre • 4 min read • 2 days ago
Deel launches Akai to automate back-office workflows
Digital Transformation

Deel launches Akai to automate back-office workflows

Operations teams could cut weeks of manual work as Deel opens Akai, already handling 100,000 cases a month, to external users.

By Sofiah Nichole Salivio • 4 min read • Last week
Why trust is the bottleneck for AI-driven operations
DevOps

Why trust is the bottleneck for AI-driven operations

The shift to autonomous IT is stalling because teams will only let AI act when its decisions are transparent, explainable and controlled.

By Karthik SJ • 4 min read • Last week
KPMG expands ServiceNow alliance in USD $40 million AI push
Software-as-a-Service

KPMG expands ServiceNow alliance in USD $40 million AI push

Clients could see faster AI rollouts across back-office workflows as KPMG deepens a three-year USD $40 million alliance with ServiceNow.

By Sean Mitchell • 4 min read • Last week
monday.com rebuilds platform around AI work agents
DevOps

monday.com rebuilds platform around AI work agents

The revamp puts AI agents into everyday workflows for 250,000 customers as monday.com seeks to turn a work tool into a broader platform.

By Sean Mitchell • 4 min read • Last week
Celonis teams with Microsoft on AI agent oversight
Digital Transformation

Celonis teams with Microsoft on AI agent oversight

The tie-up aims to help firms scale AI agents with better governance, tracing decisions and proving business impact beyond pilot projects.

By Sean Mitchell • 4 min read • Last week
EvoluteIQ appoints new chiefs after USD $53 million funding
Manufacturing

EvoluteIQ appoints new chiefs after USD $53 million funding

The hires are intended to help EvoluteIQ convert its USD $53 million investment into faster international growth and stronger customer demand.

By Sofiah Nichole Salivio • 4 min read • Last week
OpenAI and PwC build finance AI agents for CFO teams
Data Analytics

OpenAI and PwC build finance AI agents for CFO teams

The move could cut repetitive work in finance teams while giving Chief Financial Officers tighter control over AI spending and risk.

By Mark Tarre • 3 min read • Last week
Gartner: AI layoffs do not improve returns on investment
Digital Transformation

Gartner: AI layoffs do not improve returns on investment

Higher AI returns appear to hinge on redesigning jobs and skills, as Gartner found layoffs alone did not boost investment performance.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Enterprise AI ambitions outpace readiness, survey finds
Data Protection

Enterprise AI ambitions outpace readiness, survey finds

Despite near-universal enthusiasm, only 27% of organisations say their data and workflows are connected enough to support AI success.

By Sofiah Nichole Salivio • 4 min read • Last week
SS&C Blue Prism launches WorkHQ for governed AI agents
Manufacturing

SS&C Blue Prism launches WorkHQ for governed AI agents

Governance concerns are pushing regulated firms to demand audit trails and human oversight as AI agents move into live operations.

By Sean Mitchell • 4 min read • Last week
CFOs to gain margin points by backing AI strategically
Data Analytics

CFOs to gain margin points by backing AI strategically

Finance chiefs could lift profits by 2029 if they back AI with broader systems upgrades, Gartner said, as budgets rise.

By Shannon Williams • 3 min read • Last month
Peer Software expands partner programme for hybrid file data
Storage

Peer Software expands partner programme for hybrid file data

Partners will get bigger incentives and a file assessment tool as Peer Software tries to help customers manage fragmented hybrid storage more quickly.

By Catherine Knowles • 3 min read • Last month
Gulf Edge & Kore.ai strike exclusive Thailand AI deal
Unified Communications

Gulf Edge & Kore.ai strike exclusive Thailand AI deal

Thailand’s enterprise AI market is getting a more exclusive channel as Gulf Edge gains sole rights to Kore.ai’s platform in key sectors.

By Sofiah Nichole Salivio • 4 min read • Last month
Broadridge takes stake in CENTRL for AI due diligence
Software-as-a-Service

Broadridge takes stake in CENTRL for AI due diligence

Financial firms could cut manual due diligence and RFP work as Broadridge embeds CENTRL's AI tools across asset management and retirement products.

By Karen Joy Bacudo • 3 min read • Last month

Stories from Other Regions

Intelligent automation stories

Australian firms adopt AI travel checks as bookings rise
Digital Transformation

Australian firms adopt AI travel checks as bookings rise

Australian finance teams are tightening oversight as AI tools flag risky trips before booking, following a near 10% rise in flight bookings.

By Joseph Gabriel Lagonsin • 5 min read • Last week
AutoRek appoints Tony Livesey as Technology and Product Chief
Digital Transformation

AutoRek appoints Tony Livesey as Technology and Product Chief

The hire signals a push to scale AutoRek’s platform for larger international clients as it adds AI and automation to its financial controls software.

By Mark Tarre • 3 min read • Last week