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Incident management stories

Highlight & IPTel add Webex monitoring for meeting rooms
Software-as-a-Service

Highlight & IPTel add Webex monitoring for meeting rooms

Meeting room faults can now be spotted before staff notice them, as IPTel folds Cisco Webex devices into its Highlight monitoring platform.

By Sofiah Nichole Salivio • 4 min read • Yesterday
NTT Data expands AI ops platform for Daimler Truck
Manufacturing

NTT Data expands AI ops platform for Daimler Truck

Daimler Truck's manufacturing operations will get earlier warnings of IT faults as NTT Data adds AI monitoring and automation across its global infrastructure.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Extreme launches Agent ONE Coworker for network teams
Digital Transformation

Extreme launches Agent ONE Coworker for network teams

Included free with Platform ONE subscriptions, the tool aims to help overstretched IT teams diagnose outages and performance issues far faster.

By Joseph Gabriel Lagonsin • 4 min read • Last week
TeamViewer adds approved AI fixes to remote support
Digital Transformation

TeamViewer adds approved AI fixes to remote support

The new feature lets technicians approve AI-led repairs in live support sessions, aiming to speed fixes while keeping an audit trail.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Littlefish teams with ContraForce on AI security tools
Digital Transformation

Littlefish teams with ContraForce on AI security tools

Analysts at Littlefish could assess threats in seconds or minutes as its new software trims alert backlogs without replacing human judgement.

By Joseph Gabriel Lagonsin • 4 min read • Last week
GetGo cuts bug hunts with Datadog monitoring platform
DevOps

GetGo cuts bug hunts with Datadog monitoring platform

Bug hunts at the Singapore car-sharing operator are now 50 to 60 per cent faster, helping engineers spot faults before customers notice them.

By Joseph Gabriel Lagonsin • 4 min read • This month
When IT fails in manufacturing, the whole supply chain pays
Software-as-a-Service

When IT fails in manufacturing, the whole supply chain pays

Disrupted systems can quickly delay production, shipments and spare parts, exposing how tightly factory IT now underpins supply chain performance.

By Simon Hayward • 3 min read • This month
TekWurx joins Park Place as Entuity partner for IT
Hybrid Cloud

TekWurx joins Park Place as Entuity partner for IT

The tie-up aims to help hybrid IT teams pinpoint outage impact faster by linking network alerts to business service context.

By Sofiah Nichole Salivio • 4 min read • This month
Datadog targets enterprise risk with AI and automation
DevOps

Datadog targets enterprise risk with AI and automation

Australian enterprises are under pressure to tame AI-driven complexity, compliance risk and rising technology costs as Datadog broadens its platform.

By David Shilovsky • 6 min read • Last month
Intrado launches Canadian French OneAlert for alerts
Digital Signage

Intrado launches Canadian French OneAlert for alerts

Organisations serving Francophone communities can now send emergency alerts faster, without separate translation tools, via a Canadian French interface.

By Sofiah Nichole Salivio • 3 min read • Last month
Pythian unveils Gemini Enterprise AI model for staff
Customer Relationship Management

Pythian unveils Gemini Enterprise AI model for staff

The consultancy says workflow redesign, not tool access, helped triple AI engagement and cut database incident resolution times by 80%.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Incident management stories

Motorola Solutions brings cloud access control data onshore
Software-as-a-Service

Motorola Solutions brings cloud access control data onshore

Australian businesses can now keep access control records onshore as Motorola Solutions adds local hosting to its cloud security platform.

By David Shilovsky • 6 min read • 2 days ago
Littlefish & ContraForce boost AI-led threat response
Digital Transformation

Littlefish & ContraForce boost AI-led threat response

AI tools will cut incident triage from hours to seconds for Littlefish clients, helping analysts prioritise real threats as alert volumes rise.

By Joseph Gabriel Lagonsin • 4 min read • Last week
NTT Data rolls out AI ops platform for Daimler Truck
Hybrid Cloud

NTT Data rolls out AI ops platform for Daimler Truck

The rollout aims to cut outages and speed fault response across Daimler Truck's global factories, offices and cloud systems.

By Sofiah Nichole Salivio • 4 min read • Last week
When crisis communications create a second workplace crisis
Risk & Compliance

When crisis communications create a second workplace crisis

Poor communication can deepen the fallout from a workplace incident, leaving employees, families and regulators without timely, accurate updates.

By Mark Devlin • 5 min read • This month
How observability powers Australia's biggest streaming event
DevOps

How observability powers Australia's biggest streaming event

Fans were spared buffering as Seven used New Relic to scale 7plus Sport for AFL demand and meet strict geotargeting rules.

By Aron Marden • 3 min read • This month
iStorage warns firms to secure data beyond networks
Data Protection

iStorage warns firms to secure data beyond networks

Schools and public bodies face fresh pressure to protect records after a Department for Education breach exposed more than 600,000 files.

By Sofiah Nichole Salivio • 4 min read • This month
Why AI will define the next generation of stadium security and operations
Smart Cities

Why AI will define the next generation of stadium security and operations

As crowds swell and costs rise, venue operators are turning to AI to spot risks sooner and keep events running smoothly.

By Mike Metcalfe • 6 min read • Last month