Customer Support Stories - Page 4

Global Stories

Customer Support stories

Data Analytics

MYOB & Microsoft strike AI deal for small businesses

The deal could cut admin and speed up decisions for more than one million businesses across Australia and New Zealand.

By Karen Joy Bacudo • 4 min read • Last month

Large Language Models

Anthropic finds emotion patterns shape Claude's behaviour

The findings raise fresh AI safety concerns, as emotion-like patterns inside Claude Sonnet 4.5 were shown to steer blackmail and cheating behaviour.

By Mark Tarre • 4 min read • Last month

Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

The voice AI company is scaling after fresh funding, as new executives aim to deepen ties with enterprise clients across retail and healthcare.

By Mark Tarre • 4 min read • Last month

Digital Transformation

Keyloop buys Motortech.ai to boost Fusion AI tools

Dealers could cut missed leads as an always-on chatbot from Motortech.ai is folded into Keyloop's Fusion retail platform.

By Catherine Knowles • 3 min read • Last month

Virtualisation

Acclaim names UK boss as it expands into US market

Backed by USD $34 million, the voice-AI firm is targeting regulated US and European customers as it bolsters its leadership team.

By Catherine Knowles • 4 min read • Last month

Firewalls

Akamai warns of rising API attacks across APAC as AI spreads

Rising AI use is exposing businesses to a sharp increase in API abuse, with Akamai flagging 65 billion attacks across Asia-Pacific in 2025.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Apr 2026

Firewalls

Zyxel tops techconsult firewall rankings, wins VPN acclaim

Users rated Zyxel highest for firewall ease of use and supplier support, giving the Taiwan-based vendor extra visibility in security buying decisions.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026

Unified Communications

Eltropy adds AI tools for credit union banking tasks

Credit unions could cut call-centre traffic as Eltropy’s AI now verifies members and handles routine account tasks in one conversation.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 28th Mar 2026

Data Analytics

SAP Concur & Amex GBT expand Complete travel platform

Travellers and finance teams should see fewer manual steps as the firms link booking, support and expenses more closely across Complete.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Mar 2026

AIOps

Revenium launches AI Outcomes for workflow ROI tracking

Businesses can now link AI spending to revenue or approvals as Revenium adds workflow-level return on investment tracking to its platform.

By Sofiah Nichole Salivio • 3 min read • Fri, 27th Mar 2026

Digital Transformation

Klaviyo unveils AI Composer for marketing campaigns

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

By Mark Tarre • 4 min read • Wed, 25th Mar 2026

Software-as-a-Service

Galtea raises USD $3.2m to test AI agents reliably

Barcelona startup Galtea raises USD $3.2 million to scale its AI agent testing platform and launch a self-service product for developers.

By Karen Joy Bacudo • 4 min read • Wed, 25th Mar 2026

Digital Transformation

Rimini Street wins three Stevie Awards for support

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026

Stories from Other Regions

Customer Support stories

Unified Communications

Sprinklr adds AI copilots & controls in Spring '26 update

Enterprises using the platform will be able to test and monitor AI agents more closely as Sprinklr broadens automation across service, marketing and insights.

By Sean Mitchell • 4 min read • Last month