Customer Success Stories

Global Stories

Customer Success stories

Epicor names Rachel Barger as Chief Revenue Officer

The appointment puts sales, marketing and customer success under one executive as Epicor seeks steadier recurring revenue and wider global reach.

By Sofiah Nichole Salivio • 3 min read • Last week

Software-as-a-Service

8x8 launches Pulse conversational intelligence for customers

The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Security Operations Centres

Stop confusing demos with POCs - Your pipeline depends on it

Pipeline stalls when a feature demo is mistaken for a POC, wasting time and leaving buyers unsure what success looks like.

By Rajesh Agnihotri • 7 min read • Last week

Smart Cities

PSD Citywide appoints Booth & Renneker to lead growth

A strategic growth investment is helping the municipal software group expand across North America, where councils face pressure to manage ageing infrastructure.

By Karen Joy Bacudo • 3 min read • This month

Ransomware

MokN raises USD $15 million to fight credential theft

The funding will help the London-based cybersecurity start-up expand in the UK and US as phishing-driven credential theft keeps rising.

By Joseph Gabriel Lagonsin • 4 min read • This month

Software-as-a-Service

Gainsight launches agentic stack for customer retention

The update lets post-sales teams build and share AI workflows in Gainsight, as boards push harder for measurable gains in retention and expansion.

By Joseph Gabriel Lagonsin • 4 min read • This month

Software-as-a-Service

Gainsight launches AI-native renewal service for clients

Enterprise software vendors may soon be judged on retention, as Gainsight takes on renewal work directly for customers.

By Mark Tarre • 4 min read • This month

Software-as-a-Service

Hyland launches global partner network for AI growth

The overhaul is meant to give partners clearer rules, more transparency and bigger rewards as customers move from AI pilots to scaled deployments.

By Sofiah Nichole Salivio • 4 min read • Last month

Digital Transformation

Storm Technology names Conall O'Kane M365 Director

The new role puts a seasoned Microsoft specialist in charge of Storm Technology's M365 practice as customers seek tighter governance and compliance.

By Sofiah Nichole Salivio • 3 min read • Last month

Digital Transformation

Gainsight launches Developer Studio & Skilljar tie-up

Customer support teams could gain more control as the new toolkit cuts developer queues and ties training into community hubs.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Zana Stojanovski wins Dynatrace APAC special award

The award underscores rising demand for local observability expertise as Avocado's Dynatrace business has grown more than 500% year on year.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

Keepit appoints James Dwyer as Chief Revenue Officer

Growing SaaS and AI risks are driving demand for backup tools as Keepit expands internationally with a new revenue chief.

By Sofiah Nichole Salivio • 4 min read • Last month

Digital Transformation

Tower cuts call times with Amazon Connect AI pilot

Customers now spend 796,000 fewer minutes on calls with the insurer after AI transcription cut handling times across sales, service and claims.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Phishing

IRONSCALES names Steve McKenzie Chief Operating Officer

Pressure is mounting on email security vendors as AI-driven phishing grows, and IRONSCALES has brought in a former Mimecast executive to help scale up.

By Sofiah Nichole Salivio • 4 min read • Last month