Conversational AI stories

Sinch predicts AI-driven digital messaging will grow fivefold by 2026, reshaping customer engagement with smarter, faster, and more secure communications.

Premier CX and CommBox have launched JourneyHub, an AI-driven recruitment platform enabling seamless, personalised candidate communication across multiple digital channels.

Mihup champions human-centred voice AI that supports multiple Indian languages and accents, aiming to boost accessibility beyond urban areas.

Adobe strengthens its AI strategy by blending proprietary and partner models with hybrid agentic tools to enhance creative workflows and platforms.

Australia aims to attract up to AUD $73.3 billion in private investment for AI and data centres by 2028 under its expanded National AI Capability Plan.

Australian public sector can match private sector digital experiences by adopting interoperable platforms, unified channels, shared tools, and AI to enhance service delivery.

Goddiva launches AI assistant on its website, offering personalised fashion shopping, real-time order tracking, and tailored discounts to enhance customer experience.

ThoughtSpot reports 133% rise in platform use as AI analytics gain traction, with 52% of customers using its Spotter AI agent for insights.

Commvault unveils AI-driven features allowing enterprises to manage data protection and resilience using natural language via ChatGPT and Claude.

Adobe launches conversational agentic AI assistants in apps like Photoshop and Express, accelerating creative workflows with natural chat and control.

Adobe launches a beta AI Assistant in Adobe Express, enabling users to create and edit content conversationally, simplifying design for all skill levels.

Adobe introduces AI assistants and new creative tools across its platforms, enhancing content creation with integrations from partners like OpenAI and Google.

Adobe Firefly unveils new AI tools including video editor, voiceover, and 4MP image generation to boost creative workflows in one platform.

Extreme Networks expands AI focus with new service agent rollout, leadership changes, and plans for its inaugural AI Summit in New York City this November.

Frasers Group partners exclusively with commercetools to pioneer AI-driven agentic commerce in Europe across Sports Direct, FLANNELS and FRASERS retail brands.

Seismic launches new Aura AI Agents to help UK go-to-market teams save time and boost efficiency by streamlining workflows and linking activities to outcomes.

Elastic launches Agent Builder, a tool for creating custom AI agents that access and interact with real organisational data via Elasticsearch in natural language.

Second Nature has raised USD $22 million to expand its AI-driven sales training platform, helping businesses boost performance and reduce onboarding times.

Salesforce teams up with Stripe and OpenAI to launch AI-powered Instant Checkout, enhancing personalised shopping and speeding up online purchases for retailers.

ORCA Opti's AI chatbot, Virtual Veterans, won the 2025 VALA Award for engaging users with WWI history at the State Library of Queensland securely.