Contact Centre stories - Page 88
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
Business integrity at risk with cloud-hosted VoIP
Thu, 20th Aug 2015
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uc
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edge computing
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voip
Claranet warns of the perils of cloud-hosted VoIP without proper network integration, risking business reputations.
Skype gets more personal on Android
Wed, 19th Aug 2015
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smartphones
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uc
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google
Skype introduces personalised features in latest Android update, including customisable ringtones and photo forwarding.
'Healthy' 6% Australian revenue increase for Datacom
Wed, 19th Aug 2015
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uc
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fintech
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contact centre
Datacom celebrates a robust 6% uptick in Aussie revenues, underpinned by a significant $242m health sector deal.
Huawei leads thriving VoIP market
Wed, 19th Aug 2015
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uc
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voip
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contact centre
Huawei surges ahead in the booming VoIP sector, surpassing rivals with significant growth and fuelling a 46% market increase.
Datacom topples Spark as NZ's biggest IT services provider
Wed, 19th Aug 2015
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uc
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healthtech
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it services
Datacom, the privately-held IT services firm, surpassed Spark New Zealand as the country's biggest information technology services provider.
Manage noise disruptions with audio communication tools
Wed, 19th Aug 2015
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uc
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microsoft
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plantronics
Together with Microsoft, Plantronics provides organisations communication tools that enable employees to work effectively, no matter the environment.
CSG tops $200 million; inks channel partner deal
Mon, 17th Aug 2015
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uc
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contact centre
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csg
CSG inks deal to become channel partner for cloud-based UC and contact centre solutions provider 8x8 as it cracks $200 million in revenue.
VoIP and gaming go hand-in-hand
Mon, 17th Aug 2015
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gaming
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uc
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digital entertainment
New research has found gamers have a more positive game experience when using voice communication and would prefer using a standardised service.
Social media platforms causing VoIP revival
Fri, 14th Aug 2015
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uc
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facebook
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voip
In the age of hyper connectivity, VoIP is enjoying a very mainstream renaissance across business and consumer usage.
VoIP: Not cheap but worth it
Thu, 13th Aug 2015
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uc
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voip
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productivity
While VoIP is not necessarily cheap, it offers added value by increasing agility and flexibility, and encouraging business evolution.
Verizon rolls out Wireless Connected VoIP
Wed, 12th Aug 2015
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uc
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wireless networks
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cloud services
Verizon introduces Wireless Connected VoIP, a new feature that eliminates long-distance charges for enterprise VoIP customers.
New contact centre offering offers fresh opportunities for resellers
Tue, 11th Aug 2015
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uc
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contact centre
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enghouse interactive
Enghouse Interactive teams up with Aussie IT provider Nexon to release a cloud contact centre offering - with Kiwi resellers invited to join in.
Sonus hosts Real-Time Communications 101 webinar
Tue, 11th Aug 2015
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uc
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voip
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contact centre
Sonus Networks is offering a free webinar series on VoLTE, SBCs, WebRTC and SDN to help IT professionals and marketers improve their skills.
Have they finally fixed StudyLink?
Tue, 11th Aug 2015
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uc
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contact centre
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studylink
Massive improvements to StudyLink following three years of collaboration between the government organisation and the national student council.
Patton commits to providing top quality new-generation VoIP
Fri, 7th Aug 2015
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uc
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voip
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contact centre
Patton has completed testing of its new generation of enterprise session border controllers for interoperability with BroadSoft’s BroadWorks platform.
WhatsApp for iOS updated
Thu, 6th Aug 2015
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smartphones
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uc
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personal computing devices
WhatsApp's new iOS update boosts user controls with unread markers, chat customisation, video backup, and more.
Cambium Networks completes world first
Thu, 6th Aug 2015
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uc
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supply chain & logistics
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connector systems
Cambium Networks sets a new world record with the longest-ever network link at 245.8km, enabling HD video and VoIP in remote areas.
Understanding the pros and cons of VoIP
Tue, 4th Aug 2015
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uc
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voip
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contact centre
Switching to digital telephony brings pros and cons, so businesses must consider the implications says VoIP solutions firm.
HP and ShoreTel snap up Salvation Army UC rollout
Tue, 4th Aug 2015
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uc
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hp
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contact centre
HP will deploy more than 1700 ShoreTel IP telephony handsets across more than 60 Salvation Army sites in Australia.
Enterprises turn to new UC technologies
Mon, 3rd Aug 2015
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uc
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voip
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contact centre
The need to leverage UC&C to boost efficiency, productivity and competitiveness is encouraging businesses to adopt new communications technologies.