Automation stories
Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.
Midmarket security chiefs brim with confidence yet lack the tools, staff and speed to keep pace with fast-moving cyber threats, survey finds.
Fairview selects Workday to overhaul HR, finance and supply chain in a multi-year move to a single AI-enabled operations platform.
Avalara opens registration for virtual event Avalara NEXT 2026, spotlighting “agentic” always-on tax and compliance automation for builders.
IAG New Zealand has moved its core Guidewire ClaimCentre system to Guidewire Cloud, aiming to boost claims resilience, scale and updates.
Skills-focused cyber talent strategies can save firms over USD $125,000 per hire, boosting retention, speed to recruit and women's leadership.
AI tools leave office workers no faster overall, as time spent double-checking documents cancels out most of the promised productivity gains.
Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
AI 'leaders' in finance rush to pilots but lack rules, data and governance to scale tools into core, high‑accountability workflows.
Databricks launches Genie Code to automate complex data workflows and snaps up Quotient AI to boost evaluation and oversight of its agents.
Viafoura's Mark Zohar says AI and data will power loyal, paying news communities as publishers abandon dependence on big platforms.
Sage expands AccountsPrep in Sage for Accountants as firms brace for MTD for Income Tax, targeting paper-based clients at GBP £3 per month.
Humanforce launches automated rewards and recognition tools to help frontline employers tackle high turnover, engagement and compliance gaps.
Irish tech leaders report stronger returns on digital spend than global peers, as AI strategies sharpen and cyber risk climbs the agenda.
RFPs now touch 40% of enterprise revenue as Loopio reports rising submission volumes and surging generative AI use in bid workflows.
Irish workers race ahead of their employers on generative AI, as staff adopt free tools faster than firms can set policies and pay for them.
Irish enterprises have squandered an estimated EUR €720 million on failed AI projects as poor strategy, bias and explainability woes derail plans.
Xero unveils an automated year-end workflow for NZ accountants, cutting manual rollovers and sharpening reconciliation and client reviews.
Elula hires Andrew Phillips as chief revenue officer to drive sales, partnerships and growth across its expanding AI-led financial services push.